How does the Warm Home Discount Pay As You Go voucher work?

End of the day, I WASN'T able to use the voucher and trust me on this , I am not traveling the whole of Scotland to find out what post office I am able to use the voucher!! Then the post office shouldn't of agreed to take the voucher when some post office's system's aren't able to take that key((surely that we can agree on?!?)) Next year they are gonna have to change it, because I'm not gonna be on the phone for over an hour, speaking to 4 different people to finally get it sorted!! I will continue this conversation but I want a reply from you "Blastoise186" on this question... Can you remember what they did last year regarding the £150 home warm discount ??

Firstly, you don’t get to make demands as to who replies to you - we reserve the right to terminate our responses for any reason. Do not make that demand again as it will be ignored. I should remind you that the Forum Moderators don’t work nights or weekends and I’m also a Fire Service Volunteer with duties that run randomly (such as all day today), so we can’t be here 24/7.

Last year, the Paypoint system was used - but it required multiple shop visits, wasn’t very transparent and generated TONS of complaints that folks didn’t get their credits even though they did and weren’t paying attention to the Meter after the credit went on.

The intention of using POP was to eliminate that this year on the basis you WOULD see it go on immediately.

As I said, migrating to Smart Meters will happen eventually. Your best bet is to do it now before you eventually get forced to.

Evidently, while Post Office Payout is very capable of dumping cash into your pocket or bank account - because they can do a direct deposit via your debit card instead of handing over the cash - it is not as capable of PAYG Energy Top-Ups as they claim it to be...

Last year I never had to use a paypoint for the home warm discount, OVO sent me a cheque of £150! I thought you would of known that!! The only time I had to use multiple paypoint visits was during lockdown because of covid-19. I think I'll consider changing supplier during summer next year 👌

That won’t fix your problem either. All suppliers use the same systems, so all you’re doing is moving the problem elsewhere.

As for that £150 cheque? That probably wasn’t WHD - they don’t usually do WHD cheques for security reasons.

Yes 100% OVO sent me a cheque last year!

As I said, cheques are not the standard method because:

• Security reasons - they get lost in the post too easily
• Fraud - some folks may attempt to do fraudulent stuff with them
• Theft - just about anyone can cash a cheque and you might never get it
• Purpose - WHD is meant for energy credit, not cash in your pocket
• Speed - cheques take literally forever to process, but the Paypoint, Smart Meter auto-credit and Post Office Payout methods can be done in just one day

They are by exception ONLY. If they were the standard method, I’d have told you that two days ago.

I don’t need to work in the Energy Industry to unlock its secrets. In actual fact, I’ve never worked in the industry at all, let alone worked for OVO. However, by being on this Forum for so long, the industry has started to trust me and taught me many things that are never usually revealed publicly. That is how I know these systems so well - because I’ve been granted permission to know about them in ways that the public don’t normally get to see. I don’t make mistakes easily when it comes to this stuff.

The true identity of the user behind this name is deliberately only known to about 10 people in the industry however. If I were to identify myself to anyone else by that name, they wouldn’t recognise me. It’s a thing that’s required for various complicated reasons, but lets just say it makes it easy for the industry to recognise who I am - because this identity you see before you is consistent and easy for them to find.

As you now know I couldn't redeem the voucher I got and I'm not lying about it! You can phone the post office, Perth, high street. But like I said I've managed to get it sorted. What advice would you give ? for other people who are unable to redeem their voucher because of the same reason I couldn't!

In those cases, one should make a complaint to the Post Office regarding issues with the Post Office Payout service. That’s where the fault lies.

You’ll need to excuse me, my duties start shortly and I need to head out.

So they make a complaint about the post office.... Okay that's that done! But still unable to redeem it. Would the next course of action to phone OVO to get it sorted ?

If push comes to shove, redeem it for cash and then head to a Paypoint store to top-up.

As I mentioned, my Fire Service Volunteer duties commence shortly, so i will be unavailable for the rest of the day.