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Robert Pope
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June 2, 2022
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Does OVO offer financial support to cover energy used by mains-powered medical equipment?

  • June 2, 2022
  • 11 replies
  • 747 views

How do I claim a bill reduction for medical (dialysis) apparatus that has to be on all the time? 

Best answer by Jess_OVO

Updated on 17/06/25 by Emmanuelle_OVO:
 

Priority Services Register (PSR)

 

You can sign up if you or anyone in your household might need practical support, when it comes to managing your energy. That could be because of a medical reason, you’re pregnant, you have children under 5, you’re over 65, or you don’t read or speak English well.

 

What does the PSR offer? 

  • Gas Safety Checks

  • Engineer Passwords where you can agree a password with your supplier that the engineer will give you before entering your property

  • Adapted communications including black & white print, braille, large print

  • Warnings about planned power cuts in your area

  • Regular meter readers to attend your property

Find out more about it here.
 

 

Great to see our helpful community Pokemon, @Blastoise186 giving the goods in how to sign up to the Priority Services Register, @Robert Pope.

 

This free service is invaluable to making sure your supply is prioritised if there’s planned outages or power cuts. So it’s really important to sign up and notify us of any mains-dependent medical equipment.

 

At the moment the Priority Services Register doesn’t affect the plans and prices available to you and won’t cover the costs of energy used to power medical equipment. However there may be alternative financial support available to help cover this cost. The Warm Home Discount offers an annual winter payment to eligible households, read more about the upcoming changes to the scheme this winter here.

11 replies

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Nukecad
Super User
NukecadSuper User
Super User
December 26, 2024

You asked on the forum a year ago about getting an In Home Device (IHD).

At that time you had a reply from Blastoise186:

Is getting a new IHD still the issue that you are having a problem with?

If not then who was it that you asked for help ‘a few weeks ago’ , was it on the phone, on webchat, or somewhere else?

I said, Hey - Watts going on.
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd