Can't get a refund due to faulty smart meter?
Hi, is anyone else having problems with the contact centre? Each time I call, it can take from 30 minutes to an hour with an issue not being resolved and most of the time stuck back on hold. I have called 8 times in the past 3 weeks, assured of calls back which hardly ever happens. The whole issue is a had £700 credit on my gas and £200 debit in my electricity, to me an easy fix, transfer £200 over and refund my my balance. This call took over an hour to do, to be told my gas smart meter hasn't worked for over 2 years, so cannot refund until they get a meter reading. I've explained on every call, the digital display does not work, so I cannot get a reading, so need an engineer to come out and fix the meter so I can get a refund. Again an easy fix, but somehow this seems an impossible task to get an engineer out, even after 3 weeks. Can anyone please help?
