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Best answer by Ben_OVO

Thanks ​@divinemadness, and I’m glad yours is working as it should be now.

 

I like to recommend that customers have their apps set to auto-update (this is done via ‘settings’ on your device). This means that you’ll always have the latest app version, which can mean the OVO app, and the Charge app, will run more smoothly.

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Abby_OVO
Community Manager
Abby_OVO
Community Manager
April 6, 2026

Hey ​@alicracknell ​@CraigEV 

 

I’m glad to hear it’s returned to normal for both of you now. 

 

Don’t hesitate to pop back if you’ve ever got any other issues or queries.😊

Currently Playing: She's Electric
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divinemadness
Rank 2
April 6, 2026

Mine did the same but based on previous experience, as I didn’t really need to use it right there and then, I left it alone - when I tried it again yesterday, it was all back online as if nothing had ever happened.

I think generally speaking when the app has these sorts of issues, if you can, it’s best to leave it alone and try again later - especially so if it appears other people are having issues. If you start logging out, relogging in, reconnecting vehicles etc. you stand to create as many issues as you solve.

    Ben_OVO
    Community Manager
    Ben_OVOSolved
    Community Manager
    April 7, 2026

    Thanks ​@divinemadness, and I’m glad yours is working as it should be now.

     

    I like to recommend that customers have their apps set to auto-update (this is done via ‘settings’ on your device). This means that you’ll always have the latest app version, which can mean the OVO app, and the Charge app, will run more smoothly.

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    Tango 22
    Rank 2
    June 12, 2026

    Ovo Charge app is having major issues this morning, it's saying ‘Something Went Wrong, Please try again later'

     

    This isn't just me, a Facebook Ovo Charge Users page has multiple reports from many users saying the same thing.

    I assume there is an issue this morning, any updates from Ovo when this will be resolved?

     

    Thanks.

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    June 15, 2026

    Hey ​@Tango 22 

     

    Are you still experiencing this same issue? If so, please could you share any screenshots here as that’d be really helpful.

    Currently Playing: She's Electric
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    Rank 2
    Tango 22
    Rank 2
    June 15, 2026

    Hey ​@Tango 22 

     

    Are you still experiencing this same issue? If so, please could you share any screenshots here as that’d be really helpful.



    No, it's been resolved. 

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    June 16, 2026

    Hey ​@Tango 22 

     

    Thanks for the update, I’m really glad to hear that’s all sorted now!

     

    Feel free to pop back any time if you’ve ever got any other questions or queries.😊

    Currently Playing: She's Electric
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