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Ben_OVO
Ben_OVOBest Answer
Community Manager
Apr 7, 2026 8:09 AM UTC

Thanks ​@divinemadness, and I’m glad yours is working as it should be now.

 

I like to recommend that customers have their apps set to auto-update (this is done via ‘settings’ on your device). This means that you’ll always have the latest app version, which can mean the OVO app, and the Charge app, will run more smoothly.

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mdanhieux
Rank 4
Apr 3, 2026 6:38 AM UTC

Yes. And I was in the middle of a charge so not sure I'll be credited for it as the app stopped working in the middle of the night I think. Very annoying and I would like to think I'll be credited for the charge, but let's see..........

Newcomer
CraigEV
Newcomer
Apr 3, 2026 6:42 AM UTC

Same here. App updated to 4.4.1 last night and I can’t seem to access anything 

Newcomer
PeterGillham
Newcomer
Apr 3, 2026 7:16 AM UTC

Having the same issue app updated to 4.4.1 last night and now it keeps erroring, thought it was my Internet by obviously not 

Chris_OVO
Community Manager
Chris_OVO
Community Manager
Apr 3, 2026 7:51 AM UTC

Morning all,

 

I’ve reported the thread internally to see if I can get some answers for you. I’ll update the thread when I know more. Thanks for your patience 😊

Renewable energy jokes never get old.
Rank 4
mdanhieux
Rank 4
Apr 3, 2026 8:38 AM UTC

Logged back in via mobile number and last night's charge is showing. All good. 

Chris_OVO
Community Manager
Chris_OVO
Community Manager
Apr 3, 2026 8:45 AM UTC

​@mdanhieux Thanks so much for the update! The teams mentioned they noticed a bit of instability after the update, but it cleared up pretty quickly on our end. I'm really glad to hear that it sounds like everything is running smoothly for you!

 

Just a quick question from the team: when you say you “logged back in,” do you usually sign out of the app when you’re not using it and then sign back in when you want to use it? 

Renewable energy jokes never get old.
    Rank 4
    mdanhieux
    Rank 4
    Apr 3, 2026 8:47 AM UTC

    ​@Chris_OVO - I never normally log out. And at the moment my account details don't show any username, name, or email address. So it looks like a lot of data has reset. But it does have the correct link to my OVO account number. 

      Newcomer
      alicracknell
      Newcomer
      Apr 3, 2026 5:33 PM UTC

      Seems to be problematic again. I had same problems this AM, eventually let me login in again. Now it just wont load, stuck on green background with ovo logo

      Newcomer
      CraigEV
      Newcomer
      Apr 3, 2026 9:49 PM UTC

      My app seems to be working ok again. Thank you

      Newcomer
      alicracknell
      Newcomer
      Apr 3, 2026 9:56 PM UTC

      My app seems to be working ok again. Thank you

      And I am back online too

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