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amy_Dav19
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September 19, 2024
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Renault Etech not connecting with Charge Anytime app

  • September 19, 2024
  • 30 replies
  • 836 views

The last step on the OVO charge anytime app tells me to enable the ‘find my car’ functionality for vehicle location. I have been searching for this in the car as far as I can see location is on but there isn’t anything specifically that says ‘find my car’. Can anyone help? 

Best answer by Abby_OVO

Updated on 02/02/26 by Abby_OVO

 

Hey @Steview 

 

Sorry to hear this.

 

The team are also limited but have said if you link vehicle to account - To read the vehicle data, the car has to be linked to the My Renault app. You can connect the vehicle by selecting "Pair your vehicle and your phone" in the root menu of the My Renault app.

 

Enable data sharing in vehicle - To read the vehicle telemetry data, data sharing has to be enabled. You can enable data sharing by authorising "data sharing" in the car's infotainment system. For more information please refer to Renault's website. Subscribe to Renault Connected Services - To establish communication with your vehicle, you'll need a subscription to Renault Connected Services.

Please note that your Renault Connected Services package will need to include charging control.

 

From the main menu, press “Services”.
The “Settings” menu enables you to adjust the following elements:
- “Applications manager”;
- “Navigation services”;
- “Update applications”;
- “Data sharing settings”.

 

Let us know how you get on.

 

Managed to get it fixed by deleting my charge anytime account. Then made another account and everything worked fine.

Thanks for your help 

 

If you’ve tried both of the above potential solutions and are still experiencing issues, please do reach out directly to the Charge Anytime team:

 

30 replies

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Abby_OVO
Community Manager
Abby_OVO
Community Manager
January 13, 2025

Hey ​@H4mmo67 

 

Sorry to hear about this. I’m glad one of our volunteers has already stopped by with some really helpful advice on this, it’ll definitely be a good idea to get in touch with the team about this. 

 

How to get in contact with the Charge Anytime team

  • Charge Anytime - 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • ovocharge@ovo.com

 

 

Keep us updated with how you get on.

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H4mmo67
Newcomer
January 13, 2025

Hi I rang first thing and advised to try removing the car and re adding it, I have done this and I’ll try to charge later to see if it has any effect but in the mean time a technical issue ticket has been raised and they will get back to me later in the week 

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    January 14, 2025

    Keep us posted with how you get on ​@H4mmo67 

    Renewable Energy? Big Fan.
    H
    Newcomer
    H4mmo67
    Newcomer
    January 14, 2025

    Well after deleting and reading the car it seemed to connect with the charge anytime app a lot more often. But when I put the car onto charge last night it said        “charge after “0:00” didn’t charge then changed to charge after “0:30” didn’t charge again then changed to charge after “1:00” didn’t charge so I did the urgent charge, but I noticed when the charge anytime app first connected the Renault app which is set to “instant” also the car is set to “instant” had changed to customised and looking on the Megane Facebook page it seems a couple of other people seem to be having the same/similar issues with different utility suppliers but one has the issue with charge anytime.

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    January 14, 2025

    Hopefully the technical ticket that’s been raised can help with this I’m sorry it’s been such a frustrating experience. Let us know if the team don’t get back to you by the end of the week & we’ll give them a nudge ​@H4mmo67. 

    Renewable Energy? Big Fan.
    H
    Newcomer
    H4mmo67
    Newcomer
    January 14, 2025

    Ah cool thanks, I will let you know either way 

      H
      Newcomer
      H4mmo67
      Newcomer
      January 15, 2025

      So now I have another issue, c/anytime app telling me I need to upgrade my Renault connected services which are all set up and working to access “smart” charging it must be a technical issue as another f/book member has the same issue, 2 x screenshots below. Starting to get very frustrating now. 

       

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      January 15, 2025

      I think you might need to contact Renault in this case - I’m not seeing any reported/logged issues with the systems that OVO uses. More often than not the issue lies on the EV manufacturer side of things.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        H
        Newcomer
        H4mmo67
        Newcomer
        January 15, 2025

        Ok thanks 

          H
          Newcomer
          H4mmo67
          Newcomer
          January 22, 2025

          Hi I eventually got a reply from the technical team for my not charging issue.

           

          Thanks for your patience whilst we've looked into this for you.
           
          We've been advised that there was an issue where customers saw intervention messages in the app in error. We're confident that the issue has been resolved, the error message you saw should no longer be visible and you should be able to use your app as normal.
           
          We're sorry for any inconvenience during this time.
           
          Thanks,
           
          Mike
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