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Renault Etech not connecting with Charge Anytime app

Forum|Forum|1 year ago
September 19, 2024
30 replies
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The last step on the OVO charge anytime app tells me to enable the ‘find my car’ functionality for vehicle location. I have been searching for this in the car as far as I can see location is on but there isn’t anything specifically that says ‘find my car’. Can anyone help?

Best answer by Abby_OVO

Updated on 02/02/26 by Abby_OVO

Hey @Steview

Sorry to hear this.

The team are also limited but have said if you link vehicle to account - To read the vehicle data, the car has to be linked to the My Renault app. You can connect the vehicle by selecting "Pair your vehicle and your phone" in the root menu of the My Renault app.

Enable data sharing in vehicle - To read the vehicle telemetry data, data sharing has to be enabled. You can enable data sharing by authorising "data sharing" in the car's infotainment system. For more information please refer to Renault's website. Subscribe to Renault Connected Services - To establish communication with your vehicle, you'll need a subscription to Renault Connected Services.

Please note that your Renault Connected Services package will need to include charging control.

From the main menu, press “Services”.
The “Settings” menu enables you to adjust the following elements:
- “Applications manager”;
- “Navigation services”;
- “Update applications”;
- “Data sharing settings”.

Let us know how you get on.

Managed to get it fixed by deleting my charge anytime account. Then made another account and everything worked fine.

Thanks for your help

If you’ve tried both of the above potential solutions and are still experiencing issues, please do reach out directly to the Charge Anytime team:

Show previous replies

S

Steview

Newcomer

Thank you, I am going to phone Renault to see what they say

S

Steview

Newcomer

Phoned Renault who checked all contracts were activated so no further forward.

Abby_OVOSolved

Community Manager

Updated on 02/02/26 by Abby_OVO

Hey @Steview

Sorry to hear this.

The team are also limited but have said if you link vehicle to account - To read the vehicle data, the car has to be linked to the My Renault app. You can connect the vehicle by selecting "Pair your vehicle and your phone" in the root menu of the My Renault app.

Enable data sharing in vehicle - To read the vehicle telemetry data, data sharing has to be enabled. You can enable data sharing by authorising "data sharing" in the car's infotainment system. For more information please refer to Renault's website. Subscribe to Renault Connected Services - To establish communication with your vehicle, you'll need a subscription to Renault Connected Services.

Please note that your Renault Connected Services package will need to include charging control.

From the main menu, press “Services”.
The “Settings” menu enables you to adjust the following elements:
- “Applications manager”;
- “Navigation services”;
- “Update applications”;
- “Data sharing settings”.

Let us know how you get on.

Managed to get it fixed by deleting my charge anytime account. Then made another account and everything worked fine.

Thanks for your help

If you’ve tried both of the above potential solutions and are still experiencing issues, please do reach out directly to the Charge Anytime team:

Currently Playing: She's Electric

S

Steview

Newcomer

Managed to get it fixed by deleting my charge anytime account. Then made another account and everything worked fine.

Thanks for your help

Abby_OVO

Community Manager

Hey @Steview

Thanks for popping back with an update, really glad to hear you got that sorted out in the end.

Feel free to pop back any time if you’ve got any questions in future.😊

Currently Playing: She's Electric

H

H4mmo67

Newcomer

I have had my Megane over a year now with no charging issues, but last week I plugged in as normal it started to charge then paused and displayed in the app “start charging after 23:00hrs” as always but when I got up it hadn’t charged, so used the urgent charge button, plugged in again this week and exactly the same issue, used urgent charge to put some charge into the car them plugged the car in overnight said it would charge after 3:30am woke up at 7:00 am hadn’t charged so I reset the schedule to ready by 8:30 and after a few minutes I checked and the “smart” charge was working. I haven’t changed anything as it was all working perfectly, Any help would be really appreciated