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salerio
Rank 3
Nov 25, 2025 4:26 PM UTC
Solved

Renault 5 E-Tech not smart charging

I have just taken delivery of an R5. I have been using the OVO Charge App to smart charge my Skoda Elroq with great success. I have added my new R5 to the OVO Charge App using my MyRenault credentials without error. So far everything looks good. I plugged in the R5 to my “dumb” charger and the charge started straight away like it does with the Elroq, however the OVO Charge App never sees the R5 as being plugged in and therefore (I’m guessing) never tries to control the charge. Anyone got any clues as to what is wrong?

salerioBest Answer
Rank 3
Dec 1, 2025 10:01 AM UTC

Updated on 03/03/26 by Chris_OVO

My issue is sorted, turned out to be an issue with the Renault back end. I had to sync the car again with the servers. Since I did that I have done two successful Charge Anytime charges. Both worked perfectly 

Renault’s contact details can be found here: https://www.renault.co.uk/contact.html

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Ben_OVO
Community Manager
Ben_OVO
Community Manager
Jan 16, 2026 10:07 AM UTC

Thanks for your post ​@EllaH89 and welcome to the community. I’ve awarded your EV badge.

 

I’m wondering whether either of these Forum posts may be of help:

 

 

I’d recommend speaking to Charge Anytime about both of these issues. Please do let us know when you’ve heard back from them. I’ll ask internally too, and will let you know if I hear back before you do.

 

 

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EllaH89
Newcomer
Jan 16, 2026 10:37 AM UTC

Thank you. These are super helpful - I will also call OVO charge anytime as I need to try and connect and understand more with my hypervolt 

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