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Rank 1
RM84
Rank 1
Mar 17, 2023 9:46 AM UTC
Solved

Preconditioning settings like pre-heat from my BMW EV app not working due to clashing with OVO's Charge Anytime?

Good Morning,

 

I’ve recently added Charge Anytime to our account, however as our charger (Zappi v2) isn’t compatible, I’ve gone down the route of linking the Charge Anytime app directly with the car itself (BMW i4), which is where the problems have started.

 

So to provide context, before we added Charge Anytime, I was using the My BMW app to control the charging, preconditioning and vehicle preferences. In my case I had a schedule set up, so the car would precondition the batteries and warm the cabin prior to departure, however since the Ovo app ‘took over’, the preconditioning functionality has gone haywire.

 

It appears that the schedule I had in place (Mon-Fri 7am departure), keeps being replaced with bizarre times of the day and night (I had a random 3am departure scheduled the other night) and no matter how many times I go back to reset, it keeps happening.

 

Somehow the Ovo app is clashing with the manufacturers app and essentially rendering the preconditioning functionality useless, which is a problem. If the Ovo app does need to be the dominant app for controlling the car, it needs more functionality. Did any issues arise during testing, Ovo? I’d be interested to know.

 

Has anyone else experienced anything like this yet? If this continues I’ll probably uninstall it, as in my opinion, essential vehicle functions shouldn’t be compromised as a trade off for having a cheaper electricity rate to charge your car.

 

Any help and advice would be appreciated.

    Tim_OVO
    Tim_OVOBest Answer
    OVO Forum Legend
    Mar 20, 2023 12:46 PM UTC

    Updated on 14/04/26 by Abby_OVO

     

    Hi @RM84 @KC1986 and thank you for coming together hear to flag this. Since July 2025, zappi have integrated compatibility with Charge Anytime, check out the topic below for more on this:

     

     

    Who can get Charge Anytime?

     

    There are now two ways you can get Charge Anytime:

     

    You must have an eligible EV or Smart Charger, we’re constantly looking into ways to broaden eligibility of this product so if your technology isn’t currently on this list keep an eye on our page for updates!

     

    I’m told that for some vehicles, including BMW & MINI, our Charge Anytime smart charging control automatically overwrites any existing pre-conditioning schedules.


    Our technical analysts are working hard to try and rectify the issue, but it might take some time given how our smart charging control currently operates.

     

    If anyone’s affected by this issue, please make our team aware. You can do this by getting in touch with the Charge Anytime team directly via your preferred contact method on the topic below:

     

     

     

    The following topic may also be helpful:

     

    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
    View in thread

    109 replies

    Rank 2
    Dark
    Rank 2
    Mar 17, 2023 6:17 PM UTC

    Can you not set the preconditioning in the Charge Anytime app and disable the schedules in the vehicle app? The Ohme charger app allows you to do this and it seems to be working for me.

    Newcomer
    KC1986
    Newcomer
    Mar 18, 2023 8:04 AM UTC

    We are also having this problem and the car hasn’t charged for the remainder of the night now. We have removed all the departure schedules and setting etc but they still keep resetting them self. 

    Rank 1
    RM84Author
    Rank 1
    Mar 18, 2023 5:33 PM UTC

    Can you not set the preconditioning in the Charge Anytime app and disable the schedules in the vehicle app? The Ohme charger app allows you to do this and it seems to be working for me.

     

    Unfortunately not. The Charge Anytime app doesn’t appear to have that depth of functionality. You’re probably ok with the Ohme charger, as that’s one of the two supported brands, whereas the Zappi isn’t. I assume you’ve linked Charge Anytime to your charger rather than your car?

    Rank 2
    Dark
    Rank 2
    Mar 18, 2023 5:38 PM UTC

    That’s a bummer. Charge anytime is linked to Ohme charger in my case.

    Rank 1
    RM84Author
    Rank 1
    Mar 18, 2023 5:40 PM UTC

    We are also having this problem and the car hasn’t charged for the remainder of the night now. We have removed all the departure schedules and setting etc but they still keep resetting them self. 


    Yes it’s very frustrating. I’m going to try starting the pre-conditioning manually from the BMW app and see if that makes a difference, rather than using the schedule. I’ll feed back once I’ve tried it.

    Newcomer
    KC1986
    Newcomer
    Mar 18, 2023 6:12 PM UTC

    Thanks. We’re charging it using a public charger to see if it resets everything so will let you know too!

    Newcomer
    KC1986
    Newcomer
    Mar 19, 2023 11:20 AM UTC

    Charged fine on public charger but still pausing after exactly 10 minutes at home. Tried another vehicle and it charges fine so we know it’s definitely the OVO app causing the problem.

    Tim_OVO
    OVO Staff
    Tim_OVOBest Answer
    OVO Forum Legend
    Mar 20, 2023 12:46 PM UTC

    Updated on 14/04/26 by Abby_OVO

     

    Hi @RM84 @KC1986 and thank you for coming together hear to flag this. Since July 2025, zappi have integrated compatibility with Charge Anytime, check out the topic below for more on this:

     

     

    Who can get Charge Anytime?

     

    There are now two ways you can get Charge Anytime:

     

    You must have an eligible EV or Smart Charger, we’re constantly looking into ways to broaden eligibility of this product so if your technology isn’t currently on this list keep an eye on our page for updates!

     

    I’m told that for some vehicles, including BMW & MINI, our Charge Anytime smart charging control automatically overwrites any existing pre-conditioning schedules.


    Our technical analysts are working hard to try and rectify the issue, but it might take some time given how our smart charging control currently operates.

     

    If anyone’s affected by this issue, please make our team aware. You can do this by getting in touch with the Charge Anytime team directly via your preferred contact method on the topic below:

     

     

     

    The following topic may also be helpful:

     

    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
    Rank 1
    RM84Author
    Rank 1
    Mar 21, 2023 1:31 PM UTC

    Thanks for confirming @Tim_OVO hopefully we don’t have to wait too long.

     

    I tried some ‘on the day’ pre-conditioning’ @KC1986 with the car plugged in and that worked ok. It just seems to be the scheduling that has problems. Hopefully OVO can rectify this in the near future.

      Newcomer
      Tutties430
      Newcomer
      Mar 27, 2023 7:31 PM UTC

      I have just taken delivery of a Tesla and am about to try the same things that have been discussed here. I suspect it will be the same as the BMW case above but will let you know. 
      I am using Charge Anytime connected directly to a Model Y as I have a Zappi 2 that’s not compatible!

      Show more replies
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