Skip to main content
A
Rank 1
Adrian Bradshaw
Rank 1
March 2, 2026
Solved

OVO Charge app stopped communicating with my Hyundai (Hyundai Ioniq 5).

  • March 2, 2026
  • 50 replies
  • 818 views

After a successful Anytime charge a few nights ago, the Charge app has stopped talking to my car (last update almost 3 days ago). 

I’ve now removed my car from the app (under devices) and trying to re-add it. I enter Make / Model / Year of Manufacture but the “Continue >” button does nothing.

Any suggestions other than the “switch to Octopus” I’ve had on other forums?

    Best answer by Abby_OVO

    Hey ​@2Long2Charge ​@Mattb555 ​@TomThumb 

     

    Sorry to hear a few of you are being impacted by this. I did pop this back to the Charge Anytime team for any further advice who’ve said firstly, thank you for letting them know that you’re experiencing issues and limitations with the OVO Charge Anytime Beta Pilot, your feedback is much appreciated.

     

    They’ve asked that if any of you who are impacted check for car updates, software packages and that the cars are sharing location data etc. Also, if you have a compatible charger instead that you can link to Charge Anytime they’ve also recommended this.

     


    Our engineering team are working hard to try and improve the quality of service for all of our Beta Pilot participants. Because this is a Pilot however, there are issues and limitations that we may not be able to resolve quickly, and we are therefore unable to provide you with any further updates for the time being. 


    If you feel that the impact of the issues and limitations that you are experiencing outweighs the value that you are getting from the Charge Anytime add-on, then they have suggested that you can exit the Charge Anytime beta for the time being; until such time as we are able to further improve the service.


    If you do wish to exit the Beta Pilot, you can do so at any time by taking the following steps:

    • Open the OVO Charge Anytime app
    • Click on the "Account" tab in the bottom right
    • Click on the User icon in the top left
    • Click the "Delete account" link
    • Select a reason for leaving and click "Continue"

     

    Your app account will now be deleted and there will be no further connection or interaction between your car and the OVO system. You will still be credited for any smart charging that you have done up to this point. Thank you once again for your participation in the OVO Charge Anytime beta.

     

    Do let us know how you’re all getting on.

    50 replies

    Show previous replies
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    April 9, 2026

    Just to mention, I’ve checked in Apple Business Manager for a domain I manage and according to the App Store/Apple Apps & Books integration there, it’s still showing 4.4.1 as the latest available version I can push via an MDM Server - I suspect the rollout isn’t complete yet so that might explain why you can’t get 4.4.2 right now.

    It’s common for app developers to do a rolling release where they start with say 1% of users and ramp up to 100% over several days - helps to catch critical bugs early before they tank literally everyone.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    April 10, 2026

    ​@Mattb555 have you reached out to Hyundai at all? If not their phone number and live chat link can be found here: https://www.hyundai.com/uk/en/contact-us.html.

    Powered by the Sun
    M
    Newcomer
    Mattb555
    Newcomer
    April 10, 2026

    Yes, used the UK division email and the blue link one.


    Both replied with a generic third party integration email.

    Saying they don’t really approve them due to bandwidth and security. However the issue will lie with OVO as their app and controls are working as expected.

    They suggested going to my local dealer for advice. I don’t believe this would help.


    Annoying when OVO knows the upto date and live car’s charge level but not that it’s actually plugged in!

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    April 10, 2026

    Unfortunately, Hyundai is rather… Picky about who can do what with BlueLink. While they are supposed to support Charge Anytime, there has been various incidents where Hyundai/Kia does something that causes CA to choke for no apparent reason - and the excuse is ALWAYS “it’s not approved due to bandwidth/security” or some other similar blame shift.

    It’s kinda tricky unfortunately but OVO’s hands are somewhat tied when the manufacturer refuses to play ball.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    April 13, 2026

    Hey ​@Mattb555,

     

    Have you had a chance to update your app to version 4.4.2? It really helped fix some issues for others in the thread linked above. If you're still running into problems, just let me know what kind of device you have and what software version it's on. For example, I’m using an iPhone on iOS 26.4.1. I’ll be happy to help you find answers!

    Renewable energy jokes never get old.
    M
    Newcomer
    Mattb555
    Newcomer
    April 13, 2026

    Hi Chris.

    I can’t upgrade due to the App Store being still only on 4.4.1.

    I’m on IOS 26.4.1

     

    I would be surprised if it was an app issue as surly OVO should talk to Hyundai behind the scenes now they are connected together via the API.

    Wouldn’t the charge should still happen without my phone even being on.

     

    It’s not an initial connection issue as the OVO app knows my charge level and this is a live reading that changes if my car is charging. It just doesn’t know it’s actually plugged in the charger.

     


     

    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    April 13, 2026

    Hey ​@Mattb555,

     

    I’ve reached out to the team for advice. Please bear with me, and I’ll get back to you as soon as I can.

    Renewable energy jokes never get old.
      M
      Newcomer
      Mattb555
      Newcomer
      April 13, 2026

      Thanks Chris.

      Any help is greatly appreciated, bit painful paying full price to charge and I really don’t want to move from OVO.

        Chris_OVO
        Community Manager
        Chris_OVO
        Community Manager
        April 15, 2026

        Hey ​@Mattb555,

        I’ve been told that the software version for iOS is still 4.4.1 so you’re on the most up to date version of the software. I’ve asked if there’s any reason for the issues that you're facing with not your car not appearing as connected. I’ll come back to you with an update when I get a reply 😊

        Renewable energy jokes never get old.
          2
          Newcomer
          2Long2Charge
          Newcomer
          April 16, 2026

          ​@Mattb555 I'm in the same boat as you with a Kia EV3 that has suddenly decided to do the same thing. I haven't tried charging it for a few days but now it's decided to apparently "not notify us when it is plugged in". Sounds like they rely on some api event that tells them it's been plugged in but that's not firing. Saying that, as you rightly point out the car data (charging status etc) updates in both the kia app (so I know connectivity is good) and also in the OVO Charge app.

          Show more replies
          Terms & ConditionsAccessibility statement

          OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

          OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

          OVO (S) Gas Limited is part of OVO Group Ltd