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bnewsom
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bnewsom
Rank 2
September 29, 2025
Solved

New EV owner, overwhelmed by too much information

  • September 29, 2025
  • 25 replies
  • 371 views

Hi, my new Cupra Born arrives tomorrow so I need to get set for home charging.

 

I don't have the charger yet but Cupra offer a deal where they supply it although I don’t actually know what model or when it will happen.

 

I’ve looked at the links to Charge Anytime plans but there’s so much info it’s hard to know where to start.  Since the car is from Volkswagen group it seems there is a special arrangement in place but I don’t really understand it.  Should I be looking at a plan or Pas you go, or are these the same thing?

 

Other people I know with EVs are with Octopus Energy so I haven’t been able to get any friendly help.

 

Please can the forum please help to simplify things for me.

Many thanks,  Bruce

    Best answer by Ben_OVO

    Updated on 24/02/26 by Chris_OVO

    Hi ​@bnewsom,

     

    I don’t have the app myself, however I believe you need to add your payment details in the app, and then use the app to find a charger. Once you’ve done this, you can press ‘Start Charge’, and then it should use your payment details from the app.

     

    Let us know how you get on!

    25 replies

    Show previous replies
    bnewsom
    Rank 2
    bnewsomAuthor
    Rank 2
    October 1, 2025

    Sorry for being dim, but I’m still stuck.  What is the actual process for using a charge point?  It doesn’t seem to integrate with the Ovo Charge app.  I need idiot proof instructions 🤡.

    New EV owner, still finding my way.
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 1, 2025

    Which charger are you using?

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    bnewsom
    Rank 2
    bnewsomAuthor
    Rank 2
    October 1, 2025

    I’m going to go back to Maybird and try the Mer one there.  If I can’t make that work I’ll try the RAW charger in Shottery.

    New EV owner, still finding my way.
    nealmurphy
    Newcomer
    nealmurphy
    Newcomer
    October 1, 2025

    If you’re looking for a rapid charger, the ones at mfg or Double Tree may be worth investigating.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 1, 2025

    mer support is coming very soon. Please keep an eye on the map!

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    bnewsom
    Rank 2
    bnewsomAuthor
    Rank 2
    October 1, 2025

    The RAW charger at the Bell in Shottery is working but I had to pay by card as I couldn’t see how to do it through the OVO app.

    it does appear on the OVO app map though.

    New EV owner, still finding my way.
      Ben_OVO
      Community Manager
      Ben_OVOSolved
      Community Manager
      October 2, 2025

      Updated on 24/02/26 by Chris_OVO

      Hi ​@bnewsom,

       

      I don’t have the app myself, however I believe you need to add your payment details in the app, and then use the app to find a charger. Once you’ve done this, you can press ‘Start Charge’, and then it should use your payment details from the app.

       

      Let us know how you get on!

      Powered by the Sun
      bnewsom
      Rank 2
      bnewsomAuthor
      Rank 2
      October 2, 2025

      My understanding was that it would simply charge back to my OVO account, is that not right?

      Then as a VW Group driver I get the 7p pay as you go rate.

      New EV owner, still finding my way.
      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      October 2, 2025

      Hi ​@bnewsom ,

      I’ve checked that with the team. You need to add a payment method to the app as you can’t use the Monthly Plans if you’re a VWG customer.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      nealmurphy
      Newcomer
      nealmurphy
      Newcomer
      October 2, 2025

      My understanding was that it would simply charge back to my OVO account, is that not right?

      Then as a VW Group driver I get the 7p pay as you go rate.

      My understanding is the 7p rate is only applicable for home charging. The public charging is at the operator’s rates, but possibly with a discount for certain levels of membership. But happy to be proven wrong.

      Show more replies
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