New Charge app and new BMW integration not working?

​@Smurfarama this is really frustrating 😭. Please get in contact with Charge Anytime to see if they have any idea of how to fix this (ovocharge@ovo.com). I’ll reach out internally too and will let you know if I get an update.

​@Ben_OVO

Thank you for getting on this for me!

I followed the instructions OVO gave last week regarding BMW’s. I removed my car from the OVO side of things and added it back.

Reading the info above, this makes me think I should be one of the 3k customers who have already transitioned into the new integration…..

Oh ok - I’ll feed this back to the team right away and will let you know when they get back to me.

Thanks!

​@Smurfarama please could you get back in touch with Charge Anytime to report the issue, they’ll need to take your account details and report this to Kaluza.

Please let us know how you get on - hopefully will be a quick fix.

​@Ben_OVO 

Good morning.

I was in touch with Christina in the Charge Anytime team yesterday afternoon.

Things had gone from bad to worse before I contacted them…..

OVO are not receiving the information from my car, the OVOCharge app reports the last update as 4.33pm yesterday and that was the only update since midday. Therefore OVOCharge is unable to smart charge the car at all because it does not register that the car is plugged in.

I am unable to delete the car from my account using either OVOCharge or Charge Anytime apps, I get the message ‘! coulnt_remove_device_error’

BMW are convinced that the problem is not them.

​@Smurfarama hopefully this can be fixed ASAP. What did Charge Anytime say about it?

​@Ben_OVO They said pretty much exactly what you had said right at the beginning and would report it to tech team.

Christina told me should wmial me stright away, but nothing came through.

Better news was that at 4am this morning, I was able to delete and re-register my car on the OVOCharge app successfully.

BUT, OVOCharge still does not control the charging of the car as of now.

Have a good weekend

So recently purchased a BMW330e, set up in the new charge app, and linked to the BMW app. (Charger is not ovo compatible). First night it worked, thought this is easy. It has never worked since, only way to charge is to force a charge at the higher rate. It appears to be connected correctly, but the car never receives charge or does so for a minute or two then stops. Any ideas what to do next?

Should the car app be in a time slot to charge or charge straight away? I have set the departure time and battery % in the Ovo Charge app but it doesn’t ever achieve this.

Hi ​@sforeman9 ,

I’d say get the team to dig the diagnostics. Give them a call on 0330 175 9678 and they’ll take a look at what’s going on.