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Best answer by Blastoise186

Updated on 27/05/26 by Abby_OVO

 

Howdy @PAUEVANS !

 

Yup, there is a fix for this. Ping an email over to ovocharge@ovo.com (edited by moderator) and the team can help you fix this. It’s deliberately not self-service to help prevent abuse of the system if memory serves, but legitimate mistakes are definitely something you’re allowed to fix.

 

Just as a tip, try to get the pin as close as possible to your house. :)

 

Hope this helps!

 

We’ve got a similar topic on EV & Charge Anytime location that may also be helpful:

 

 

All contact methods for Charge Anytime can be found in the topic below:

 

 

24 replies

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Chris_OVO
Community Manager
Chris_OVO
Community Manager
August 22, 2025

Hey ​@HeatherCC, 

 

I’ll chase up with the team to ask if they’ve received your email with the screenshots and see if I can help chase things along for you. I’ll come back and update when I can 😊

Renewable energy jokes never get old.
    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    August 26, 2025

    Hey ​@HeatherCC,

     

    I hope you're doing well! I wanted to reach out and apologise for the delay in getting back to you. The Charge Anytime team was out for the bank holiday and just responded this morning.

     

    They took a look at your account and couldn’t find any emails from you. The last time they heard from you was on August 12th when you chatted with Holly about re-adding your vehicle. She mentioned that if you still had issues, you should email them for help.

     

    Could you please let me know the email address you used to send the screenshots, as well as the address you sent them from? I just want to make sure you have the right email for the team and that you're using the one linked to your account. Thanks so much!

    Renewable energy jokes never get old.
    H
    Rank 1
    HeatherCC
    Rank 1
    August 26, 2025

    I emailed from *edited by mod* on 14th August

    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    August 26, 2025

    Hey ​@HeatherCC,

     

    I’ve sent you a private message! 

    Renewable energy jokes never get old.
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