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Rank 1
Absgooner
Rank 1
Apr 22, 2024 9:50 AM UTC
Solved

My BMW I4 charges for 2 mins and stops

I have been charging my BMW I4 from home with no changes over the last 6 months.

 

For some.reason the last 3 attempts at home charge for 2 mins and then stops.

 

I charged it a petrol station fine a few days ago and it was fine so I know it's not an issue with the car

 

HELP

 

Hak

Chris_OVO
Chris_OVOBest Answer
Community Manager
Apr 24, 2024 7:42 AM UTC

Updated on 14/04/26 by Abby_OVO

Hi @Absgooner,

 

One of our volunteers has given some really insightful advice on your issues with charging. I just wanted to correct the email address given as it’s slightly incorrect. You can reach the team via one of the contact methods listed in the topic below:

 

 

Keep us updated if this is resolved for you 😊

Renewable energy jokes never get old.
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6 replies

Blastoise186
Super User
Blastoise186Super User
Super User
Apr 22, 2024 9:52 AM UTC

Hi @Absgooner ,

It’s possible that short burst is just before Charge Anytime kicks in and takes over - it usually then sets up the proper charge shortly after.

The Charge Anytime team do have the logs though, which they can dig through if you ask them to. Ping them an email to chargeanytime@ovoenergy.com and they’ll take a look.

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    Chris_OVO
    Community Manager
    Chris_OVOBest Answer
    Community Manager
    Apr 24, 2024 7:42 AM UTC

    Updated on 14/04/26 by Abby_OVO

    Hi @Absgooner,

     

    One of our volunteers has given some really insightful advice on your issues with charging. I just wanted to correct the email address given as it’s slightly incorrect. You can reach the team via one of the contact methods listed in the topic below:

     

     

    Keep us updated if this is resolved for you 😊

    Renewable energy jokes never get old.
    Rank 1
    AbsgoonerAuthor
    Rank 1
    Apr 24, 2024 7:35 PM UTC

    Unfortunately not, I left it plug in overnight. Cables fine as used them somewhere else.

    Worked fine until.last week (had an electric car for 3 years,)

    Just started messing about last week no idea why

     

     

    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    Apr 25, 2024 10:50 AM UTC

    Hey @Absgooner, 

     

    Did you contact the team? They’ll work with you to try and get this up and running. It could be something has updated in your software that’s blocking the charging from starting. 

     

    Let us know if you find out what caused the charging to stop as it could help others with the same issue! 

    Renewable energy jokes never get old.
    Rank 1
    AbsgoonerAuthor
    Rank 1
    Apr 25, 2024 2:22 PM UTC

    Yes, told me to go back to charging unit  people

    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    Apr 26, 2024 9:51 AM UTC

     

    Please keep us updated with the outcome once you have spoken with them @Absgooner! If it still isn’t working for you at that point, we can look to see what else could be causing this. 🙂

     

    Renewable energy jokes never get old.
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