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david19guy
Rank 1
January 31, 2025
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Mercedes Me and Charge Anytime issues- Not receiving verification code

  • January 31, 2025
  • 42 replies
  • 1826 views

The app was working fine for a few months, but today I received a notification that the car was not connected to the app and needed to be reconnected. I tried to reconnect, but I am not receiving an email from Mercedes with the verification code. I have not encountered this issue before. I have checked my Mercedes me login, email, and junk folder. Do you have any other suggestions?

    Best answer by Tiddy

    Updated on 10/02/26 by Abby_OVO

     

    To update all Forum Members who are part of the Mercedes / Beta Pilot:

     

    This is still a pilot, and some issues - like the 50% total charge problem - may take time to resolve. As a result, the Charge Anytime team is unable to provide further updates at this time.

     

    If the limitations you're experiencing outweigh the benefits of the Charge Anytime add-on, we recommend leaving the pilot for now while we work on improving the service.

     

    We’re sorry for any frustration this may cause. Please keep an eye on the Forum for updates - we’ll share any new developments as soon as we have them.

     

    You can exit the Mercedes Beta Pilot at any time by taking the following steps:

     

    • Open the OVO Charge app
    • Click on the "Account" tab in the bottom right
    • Click on the User icon in the top left
    • Click the "Delete account" link
    • Select a reason for leaving and click "Continue"
    • Your app account will now be deleted and there will be no further connection or interaction between your car and the OVO system
    • Note: You will still be credited for any smart charging that you have done up to this point

    My Mercedes app works now, and I can reconnect to the OVO charge anytime, thank you all for useful comments 

    42 replies

    Show previous replies
    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    February 4, 2025

    Hey ​@Tiddy, ​@drawilliams ​@DDwyer,

     

    Thank you so much for coming back and updating us that it’s now working on your end! I’ve added some EV badges to your profile so we know you’re part of our wonderful EV community 🚗

    Renewable energy jokes never get old.
      I
      Newcomer
      ianwhitby
      Newcomer
      February 4, 2025

      All sorted now, thanks for sorting. It can get back to cheap charging again.

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