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BrianE
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March 27, 2025
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Issues connecting my Volvo with a SIM to Charge Anytime

  • March 27, 2025
  • 21 replies
  • 284 views

Hello,

I’ve just bought a Volvo PHEV, but where I park is outside my home WiFi zone. The car has the facility to connect to the internet via an in-car SIM. My question is, how much data do I need if I’m connecting to Charge Anytime every night? I’m charging with a Mode 2 cable and 3-pin plug.

Thanks.

Best answer by BrianE

Updated on 13/02/26 by Abby_OVO

 

Just wanted to check-in with this one. Are things fully up now?

 

 

Morning ​@Ben_OVO 

 

Yes I did. They advised me to remove the car from the app and re-add it. I did this  but it didn't resolve the issue. They have referred me to your technical team, but said it could take up to 10 working days for the them to look at it.

 

If you’re experiencing this with a different model EV, it may be the same issue and the advice may well still be relevant to you. I’ve linked below to a similar topic on a CUPRA facing similar issues, that topic may also be helpful:

 

 

Do reach out to the Charge Anytime team for help if you’re still having issues:

 

 

You can also check the Enode status page here for all updates.

21 replies

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BrianEAuthor
Rank 2
April 1, 2025

I’ve made some progress, but not there yet;

  • Charge anytime app is now connected to the car via the Volvo app
  • I’ve set the car location and schedule
  • The app now tells me the car is unplugged. It’s not - I plugged it in an hour ago.
  • The car is connected to the internet via the sim/modem, at least it was when I last looked

Any ideas please? I’m impatient to get that 7p rate!

Blastoise186
Super User
Blastoise186Super User
Super User
April 1, 2025

Enode isn’t fully back up yet - I’d keep an eye on that because it might not be stable yet.

Otherwise, I guess it’ll just be a case of waiting until the vehicle checks in.

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Blastoise186
Super User
Blastoise186Super User
Super User
April 2, 2025

Just wanted to check-in with this one. Are things fully up now?

If not, the Charge Anytime team wants to dig the logs. Please reach out to them via 0330 175 9678 Option 2 or ovocharge@ovo.com and they’ll take a look.

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    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    April 2, 2025

    Hey ​@BrianE 

     

    How are things looking now?

     

    As Blastoise186 has mentioned, if you’re still having issues it’ll definitely be a good idea to reach out to the Charge Anytime team.

     

    Please reach out to them via 0330 175 9678 Option 2 or ovocharge@ovo.com and they’ll take a look.

     

    Let us know how you’re getting on.

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    BrianEAuthor
    Rank 2
    April 2, 2025

    I still have the same message: Car Unplugged. I’ll give the team a call.

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    April 3, 2025

    Morning ​@BrianE!

     

    Did you get through to Charge Anytime yesterday? I know they do have contact with Enode so I’m wondering whether they gave you any further updates?

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    BrianEAuthorSolved
    Rank 2
    April 3, 2025

    Updated on 13/02/26 by Abby_OVO

     

    Just wanted to check-in with this one. Are things fully up now?

     

     

    Morning ​@Ben_OVO 

     

    Yes I did. They advised me to remove the car from the app and re-add it. I did this  but it didn't resolve the issue. They have referred me to your technical team, but said it could take up to 10 working days for the them to look at it.

     

    If you’re experiencing this with a different model EV, it may be the same issue and the advice may well still be relevant to you. I’ve linked below to a similar topic on a CUPRA facing similar issues, that topic may also be helpful:

     

     

    Do reach out to the Charge Anytime team for help if you’re still having issues:

     

     

    You can also check the Enode status page here for all updates.

      Ben_OVO
      Community Manager
      Ben_OVO
      Community Manager
      April 3, 2025

      Thanks ​@BrianE - appreciate the update. Fingers crossed they get this fixed ASAP so you’re not left waiting 🤞 

       

      If you could keep us updated on your progress we’d appreciate it, cheers.

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      BrianEAuthor
      Rank 2
      April 12, 2025

      Update: the issue appears to resolved now. The Volvo app wasn’t registering the car’s location correctly - it did intermittently, but then reverted to the location of the dealer I bought it from. I contacted their support team, and was told that I needed to subscribe to the Volvo app for all functionality to work (subscription had expired). This is despite me reading online somewhere that this isn’t necessary for Charge Anytime to work. Anyway, I paid my £37 and Thursday night was my first chance to test it. So far so good, though I’m not sure how often the app is meant to update? It seems a bit random.

      Brian

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        April 12, 2025

        The CA app will update anytime it gets new data from your vehicle.

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