Is Ohme no longer going to be compatible with Charge Anytime?

According to the OVO Charge Anytime website, the Ohme charge point is not being shown as supported.
https://www.ovoenergy.com/electric-cars/charge-anytime-cars-and-chargers

Hey ​@HangNail999,

I've updated the best answer in this thread. Our EV customers can no longer onboard to Charge Anytime with their chargers and will need to onboard with a compatible EV. We are updating affected threads, so thank you for flagging this one.
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I’m guessing that Ohme have been dropped because it’s the only one that’s not solar-compatible?
Do OVO have any preference between Anderson, Hypervolt and Indra?

Between those three, OVO has no known preference.

In terms of what we see on the Forum though, Hypervolt hardly ever seems to have issues - but we rarely see Andersen discussed here.

Yeah ohme are not solar compatible so that’s why they are getting dropped. As long as you have good WiFi at the CP position. Since Indra done their update the connection to the WiFi have been loads better. Hypervolt nothing wrong with them and come in a few colours.

I heard Ovo and Ohme are parting ways!

Anyone else heard about this?

Any clue as to what options are available?

As far as I’m aware, this only affects NEW setups - existing users won’t be disconnected at this time.

If your EV is compatible, you can go down that route instead and still use the system.

Any more information on this? 

I thought the EV charger market was converging and agreeing standards to reduce the minefield that the consumer is faced with. 

Is this software or hardware based?

Does this mean 'older' users being abandoned in a couple of years and being left with dumb terminals at best or doorstops at worst,

AFAIK the whole idea is that OVO does want to use a more standardised method (that’s why Enode exists!), but Ohme doesn’t seem interested in doing so.

The tech moves on eventually - both hardware and software - but it’s up to all parties to play nice to keep it working. If one party refuses, the entire game crashes out. That appears to be Ohme in this case - they were the last remaining integration that didn’t run on the standard system.

I’m not aware of any plans to disable existing setups - only new signups are blocked.

Hey ​@HangNail999,

I don’t believe it’s got anything to do with Solar and from what I gather it’s more behind the scenes improvements. We’re always looking at ways of making our products and services better and I don’t think that Ohme couldn’t come with us on that journey. 

You’ve made some good points though we’re seeing more and more customers with both Solar and EV’s/Charge Anytime and we’ve had feedback trials on what customers want to see going forward. If you ever have any ideas you can submit them through the Forum and we can put them in front of the right people who can consider them. I’ll leave the link below for anyone interested! 

https://forum.ovoenergy.com/ideas

Welcome ​@ScottRux5 to the community! Thanks for your excellent first reply sharing your personal experience. If you already have an EV, send me a message and I'll add an EV badge to your profile, similar to Hangnail's. I didn't see any mention in your profile, so I wanted to check!

Hey ​@philgb & ​@mikes01666,

I’ve merged your other thread into this one as it’s the same question. There’s an official response from OVO on the best answer with the most up to date information that we currently have. If this changes we’ll update this and adjust the time stamp so you know when it was last done. 

Any questions give me a message!

So this topic of conversation is currently generating a lot of noise on various social media groups related to Ovo Charge Anytime and Ohme Chargers with conflicting messages.

Ovo appear to be telling people (as per ​@Chris_OVO here) that there will be no change for existing customers/users.

Ohme appear to be telling people that on the 15th July, the Charge Anytime tariff addon will be removed from their chargers/accounts and charging managed through the Ohme will revert to full rate. Anytime will then be unavailable unless you are able to alter your setup to function via a compatible car.

It would be great to get a bit of formal communication from either company, as clearly behind the scenes things have happened, but the (lack of) public communications about it all are just creating confusion and worry.

If what Ohme are saying is true and existing customers will get shifted off the Charge Anytime platform on the 15th July, both companies are going to have a lot of unhappy customers on their hands.

Hi - I’m a new account user with an Ohme Home pro.

Can someone let me know which tariff I should select on the Ohme Charger App? 

(Charge Anytime is not listed)

Thanks.

Hi ​@Skodarally ,

You won’t be able to select any tariff for that purpose I’m afraid - Ohme has pulled the plug on Charge Anytime for new customers. However, you may still have options yet via Direct 2 Vehicle mode in the Charge Anytime app if you have a compatible vehicle.

By your username, I’m guessing you’ve got a Skoda? If so, any of these should work:

• CITIGOe iV (2019+)
• Elroq (2024+)
• Enyaq (2020+)
• Kodiaq (2024+)
• Octavia (2020+)
• Superb (2019+)
• Superb iV (2020+)

The problem I have it that it’s still got Octopus Intelligent loaded and I think I need to replace it with something to clear the Octopus settings.

I see - you should just be able to plug in a random OVO tariff with any random rates to get rid of that problem. I’d say input your “normal” OVO tariff for now.

This sounds like an issue with social media users giving out bad info. It seems even the Ohme AI Bot on the support chat is also giving out confusing information - I’ve reminded them of the need to fix that.

They aren’t being very… Forthcoming… With information either… I cannot verify the rumours either way because I’ve been unable to get solid information out of Ohme.

Best I can think of is to contact them directly as I can only assume that someone that side may have leaked something that’s causing the confusion.

What I do know is that OVO wants to make everything run via Enode which has the side benefit of it working with basically every supplier and not just specific ones. It is said that this is why the Indra stuff got moved over to the Charge Anytime app - it released the exclusive grip that OVO/Kaluza previously held over Indra setups.

Ohme has so far refused to integrate with Enode, so it could be argued that this is Ohme not playing ball rather than OVO.

I contacted ovo this morning and was put through to the charge anytime team.

I have a new Peugeot E3005 plus Ohme charge system, have been an ovo customer for a few years.

My charge credits have been immediately stopped, no more charge credits will be credited to my ovo account.

Ovo are blaming ohme. Ohme seem to blaming ovo.

Ovo will not accept my Peugeot E3008 or my ohme charger. My options are to leave ovo and my early termination fee will be waived or stay with ovo and pay the full kWh rate

I feel totally let down by Ovo and Ohme. The actions and communications from both companies are a disgrace

It looks like OVO just unleashed a few more EV brands - Lexus, Toyota and Xpeng - onto the Beta EVs list, as well as EVEC to the Beta Chargers list.

It’s possible that Peugeot might be added at some point. I can’t promise when, but it could happen.

The reason I asked the question is because I done an install and the customer said that ohme was not compatible with ovo, I phoned ohme and they said you would be better speaking to ovo. I phoned and the chap was reluctant to say anything but then he said ohmes are not solar compatible with the ovo setup, if you have an existing ohme and want solar you would need to get a new charger.

I see.

Ohme never had support for Solar with Charge Anytime anyway, so you may have installed the wrong charger regardless if the customer in question has Solar. You need Hypervolt, Indra or Andersen for that - it’s clearly listed on the OVO website and we have always said that on the Forum too.

The ultimate issue is that Ohme is insisting on sticking with their locked down ecosystem while everyone else is embracing Enode - which is how OVO wants to integrate everything because it’s easier.

You can probably make your own deductions based on that alone.

I don’t really know any of the background explained on here. But if OVO are looking to standardise and make integration easier with Enode, then does it follow that other energy suppliers are likely to take the same stance? It would be logical. Unless maybe there are alternatives to Enode. Where emerging technologies exist, the market often goes through a process of consolidation as industry standards develop.

If it moves in that direction, that suggests Ohme will be left isolated unless they get on-board. In the meantime it might impact Ohme’s or OVO’s business whilst other players benefit.

Well, Enode does appear to be rapidly becoming that industry standard as it’s rapidly becoming THE global gateway to integrate all this stuff worldwide. Multiple UK suppliers are already onboard - including OVO - and I’d argue the decent EV Charger players are onboard too. Those who refuse to play nice either don’t deserve your money or are still working on it.

As for Podpoint? Sadly, they’ll never integrate with Charge Anytime for as long as EDF still owns them - it’s that pesky Conflict of Interest and commercial conflict nightmare that prevents it.

Well more luck than judgement, glad I went Hypervolt. Ohme was my initial choice until I read some reviews praising Hypervolt.