I have mine on WiFi and have done since Sep 2023 with no issues until 3 months ago when it kept dropping. No change in the router location so no idea why. Spoke to Indra who said they had new firmware which improved connections. After some trial and error I realised the new firmware was to use 5ghz over 2.4ghz. BUT if your WiFi uses the same SSId for both it confuses it. So I switched my 5ghz off and it’s much better.  However it still drops occasionally so I am now getting mine hardwired 

I have also had the whole over voltage line from Indra and the power supplier said a similar thing re supply being within tolerance. 

Indra have also offered to swap out my 4G dongle with a wifi dongle but I have had to ask a neighbour to use their wifi for connection (as charger is too far away from mine) - less than ideal.

If only OVO had stuck with Ohme  - they have no such problems with their built in 4G support. Still considering if it's just easier to switch to Octopus (particularly in line with a doubling of charge anytime PAYG tariff from Ovo in Nov from 7p per KwH to 14p) and install an Ohme. 
Lets see if wifi solution works - I wont hold my breath. 

At least Indra have owned up to the 4G dongle not being fit for purpose and are trying to make it right but most people who went the 4G route (at great additional initial and ongoing expense) did so because wifi wasn't an option so a wifi swap out wont work for that cohort in most cases).

NexBlue is also supported by CA and has 4G/Wi-Fi Support (and possibly Ethernet). I would strongly suggest checking them out over Ohme. At least that way, if 4G doesn’t work out for some reason, you still have a backup option without replacing the entire Charger again.

The reason Ohme is no longer supported basically boils down to them refusing to maintain their integration to the required standards - this will ALWAYS force the host platform to drop such a partner whether they like it or not.

Be warned - 4G Only connectivity on this stuff is a risky strategy...

So after almost 2 months of issues, an engineer finally arrived at my address to install this new WIFI dongle. Only thing is that when I was on the phone to the third party to get it booked in I was told that the WIFI dongle can only connect to WIFI via WPS (which isn’t a very modern or secure internet protocol these days and many new routers do not have WPS) I have the Eero Router which doesn’t have this so make sure that if they are offering you this WIFI dongle replacement that your router supports WPS else you will not be able to use this.

So I ended up requesting if the engineer can just plug an ethernet cable directly from our ethernet switch connected to our router instead which they said wouldn’t be a problem. So I’ve installed a cable to the point of where our Indra charger is and the engineer had plugged it in for me.

Finally… the charger has a connection that can’t go wrong and the connection to OVO is working reliably that it’s now working as intended and I can now charge claiming back my Charge Anytime credits. 

The mission isn’t over, I still will see if I can go about getting compensation for the extremely long time offline that I have had to charge at full price due to their inefficient practices and being ignored and given false promises for many many weeks.  

Hey ​@cfurlong2001 

I’m glad to hear they’ve finally been able to come and get that done. Sorry to hear you were offline for quite some time and unable to make use of that offer price. Do keep us updated with how you get on with that side of things.

But I am glad to see the connection should now be stable going forward.

Hi there… did Indra ever follow up on the faulty 4G module? They have gone radio silent on me after offering to replace with a wifi dongle although as some others have posted the one they use utilises WPS to connect which many modern routers dont support.

Morning ​@WileyC,

Sorry to hear that Indra aren’t getting back to you about this. I’m just tagging ​@Jasmin10 so they see your post. I hope Indra can sort this for you ASAP.

Just an update on my mission to get some ££ back!

I had spoken to Citizens Advice who had told me that I would be able to make a complaint through them that will go to Trading Standards but I can email the company that I had purchased the EV Charger through (in my case it wasn’t purchased directly from Indra but through a company called Egg (cracking energy) who no longer provide consumer support only B2B so you can only get technical support via Indra being the manufacturer.

So they advised me to use their website to use their complaint form, I was provided the link to their side here: https://www.citizensadvice.org.uk/consumer/template-letters/letters/consumer-template-letters/letter-to-complain-about-faulty-goods/

The letter makes sure that all of the information that the company need to be “instructed” to take action because if they do not provide any solutions I am then able to take further action via more official channels and this gives them a chance to settle it. Mnetioning the Consumer Rights Act 2015 section 24 under faulty goods. I can request a partial refund for the purchase which can be of a sum you believe is far. 

So I’ve taken a shot at requesting the remaining of my device’s purchase (on finance for 3 years) to be settled which just over £100 + the additional charges I had incurred at the chargers fault as well as the “diminished value of the charger which had caused significant inconvenience due to the 7 week resolution and the reliance on an inadequately supplied WPS-based dongle necessitating myself to self-provide an ethernet solution which their installer had connected for me so I do not void my warranty.

I emailed 4 working days ago, so will wait a little longer before sending a letter to their head office. If I don’t hear anything within 14 days I can escalate further via CA.

Good morning ​@cfurlong2001,

This is really valuable insight that might end up helping others in your position - thanks for letting us know. 

I really hope you get a resolution to this soon without having to escalate. If you could keep us updated on your progress as you’ve suggested that would be very much appreciated!