Indra Lux charger advisory for 4G connectivity

They do have Ethernet modules as well if that makes you more comfortable.

I use Ubiquiti UniFi myself - and UniFi has NEVER supported WPS because it was originally designed for businesses where such a feature is not welcomed.

Yeah I know that they have ethernet, it was just a matter of getting an ethernet cable sorted. The router itself is within relatively close proximity to the charger so WIFI should work perfectly but we shall see if and when i eventually get the part and installation sorted.

Thanks for your help!

No worries.

Take it from me as an IT/Cybersecurity Professional - WPS is literally the worst invention ever. It should never have existed and was flawed from day 1.

I’m glad to see Indra finally realising that.

Afternoon ​@Mark Thorpe, 

I’m so sorry to hear of these issues, sounds frustrating beyond belief. I really hope you can get some resolutions put in place soon 🤞

Update on the progress so far…

I still haven’t received anything nor received any calls from an engineer to get the new part installed. I have called them again and they confirmed that nothing has been sent so the person I was on the phone to physically went to the warehouse and got the part and got a labelled generated and said that it will be collected from them by 2pm today and I should recieve it by next week and an engineer will call to get it installed within 72hrs. 

I asked about officially putting in a complaint to seek compensation and I was told that it’s in the terms and conditions that I had signed that any issue’s with the charger they wouldn’t be liable for anything so I wouldn’t get very far via their channels but suggested contacting the energy ombudsman. 

Just feel like there is no willingness to correct the fact that I have been left hung out to dry waiting for something that I’ve been falsely told is being actively worked on to get resolved when on their notes it’s clear that nothing has been done. Given that that the product is well within warranty also this is awful.

Will have to see if this person has lied to me also and if I’ll actually get a tracking number by the end of today or if I’m going to have to chase them yet again.

The Energy Ombudsman can’t touch this - try Citizens Advice instead.

Back to old problems with the Indra Lux...continually drops network connection and doesn't reconnect once it loses connection  - would warn anyone off using this EV charger unless you can connect to the internet via your home wifi (or via ethernet). Am going to have to get the charger replaced at this rate.

Hey ​@WileyC 

Sorry to hear this, I did check in with the Charge Anytime team on this but they’d need the charger to be online in order to do anything from their side. It might be best to check in with Indra to see if they can help troubleshoot to get the charger online or maybe help change the connection method.

You can get in touch with Indra support here.

I’ve seen others talking about similar situation so I’ve linked below to that as it may be of interest here too:

Do let us know how you get on.

It either works or they should withdraw from the market. I only chose Indra as it was one of the few chargers that worked with a 4g connection (OVO removed support for Ohme which was the only other real choice). If Indra are now saying it doesn’t really work and they prefer something else that’s not good enough for the people that were told by the installer it was supported. I now either need to move to another supplier like Octopus or install another charger. Truly rubbish.

It just gets better. Indra are now claiming that the 4G dongle they use uses 3G as a backup and of course 2G/3G was turned off across most of the UK on 1 Oct - that explains the timing issue of this problem occurring. Worth noting that a couple of phones I use can be switched to 4G only and both were getting full bars next to the EV charger. 

Not once during the sales process was I told that 3G may be required (as I was very aware of the switch off of 2G/ 3G support) so Im now left with a charger that cant connect to the internet and wont talk to OVO. 

They are offering to swap out for wifi but that doesn't help as no wifi in range.

DO NOT use Indra if you don't have strong WiFi near the charger.