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neil0129
Rank 3
February 19, 2024
Solved

Indra charger having issues with connectivity

  • February 19, 2024
  • 24 replies
  • 1178 views

Had my Indra Charger installed for a week now.

Done several charges with no issues, OVO has 'seen' them fine.

Until this morning that is.

Latest charge has not shown in the OVO app and it's been saying there is an issue try again later.

Got home and charger was flashing purple, which I understand is a comms error.

Rebooted and now white again, but OVO don't seem to know I charged last night, as I guess there was a comms problem.

Will this sort itself out or will I be charged at the full rate for this charge period because of a comms drop?

And anyone with an Indra, how common is it for this to happen, bit worrying.

Best answer by Abby_OVO

Updated on 03/03/26 by Abby_OVO

Hey @neil0129 

 

Like MikeyB has said, if you’re still experiencing some issues with connectivity, it might be worth contacting the team at Indra.

 

You can reach out to our Charge Anytime team for assistance if you’re having trouble getting help from Indra:

 

 

For more information, you can also check out our helpful Charge Anytime FAQ page, as well as lots of handy forum topics:

 

 

Hope this helps, let us know how you get on.🙂

24 replies

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Blastoise186
Super User
Blastoise186Super User
Super User
October 21, 2025

I’ve just spoken to Indra again. They’ve reviewed this thread and have reason to believe there may be some crossed wires here. I like to maintain good relationships with them because it proves useful for situations like this one.

They ARE willing to assist anyone who’s out of warranty - it’s just that they don’t do it for free.

For those who are out of warranty, Indra can and will be happy to replace dongles for a cost of about £60 for the dongle + £250 for the site visit. Please contact them again and reference this thread, they’ll sort this out for you.

If you are in warranty, these fees may be waived but requires discussion with Indra first to confirm.

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    Rank 6
    Bobbych
    Rank 6
    October 21, 2025

    For me, and I am doing this on Monday, as I am out of warranty, a local electrician is going to convert mine to Ethernet so I can just get rid of WiFi. The cost of that is cheaper than Indra offer to replace the dongle. So anyone with issues I’d suggest that. 
     

    to be clear my router is not near my consumer unit where the charger cable with built in cat 5 comes into the house.  But I am having an extra socket installed and will be using powerline adaptors to get the signal there. Still cheaper than Indra price 

      Ben_OVO
      Community Manager
      Ben_OVO
      Community Manager
      October 22, 2025

      Thanks for your help here ​@Blastoise186 👍.

       

      ​@Bobbych thanks for your update - if this does the job then this could be a helpful solution for others too! Please do let us know if it solves the problem, we’d appreciate it.

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      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      October 24, 2025

      I have a possible theory as to a potential culprit. However, I cannot promise that this is definitely the root cause, so please use this information purely at your own risk.

      I get the feeling it’s Band Steering related snafus. Some Routers/Access Points implement it WAY better than others - Ubiquiti is known for working like mad on it for example - while others just dump the code in there and don’t care much about whether it works or not.

      I would suggest anyone affected tries to turn off Band Steering while leaving the 2.4GHz/5GHz SSIDs combined and see if that helps.

      I’ve also sent this theory to Indra to see if they can figure out a fix on their side.

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