Indra charger having issues with connectivity

Same problem here - daily reboots required making it useless in relation to smart charging. 

If you charger is WiFi then make sure you don’t have 5ghz signal on your router 

if it’s 4g then best do what I’m doing and get it converted to Ethernet 

I’m an engineer for Ovo and my Indra “Smart” Pro charger keeps flashing purple. I’ve tried everything possible to get it to connect back to the WIFI but it just won’t have it. I need this sorted as I need to charge the van for work. 
 

I’ve already been onto Indra multiple times but my charger is out of warranty and they won’t do anything with it!

I have seen in other posts that the Indra doesn’t like when your broadband router is broadcasting a 2.5GHz and a 5GHz WiFi signal under the same SSID (network name). Try changing your router settings to broadcast each band with separate name and select one band or turn off one band so its only broadcasting on 1 band….then reconnect. Apparently Indra did a firmware release recently that changed how it connected to WiFi routers. 

​@Brucey85 it sounds to me like you might actually have the 4G dongle, not the Wi-Fi dongle.

How many times do the purple lights flash and what sequence?

No, I don’t have the 4g dongle. It’s purely WiFi. It’s flashing purple 4 times and it’s done this a lot of times before. They are a terrible charger 

Your not the only one to have connectivity problems  - the charger itself may be fine but the connectivity to the internet only seems stable if you connect to it via Ethernet.

​@Brucey85 have you spoken to Indra directly?

If not, their contact details can be found here: https://www.indra.co.uk/contact/.

Let us know how you get on!

Yes, I spoke to them the last time this happened and they won’t do anything as it’s out of warranty 

Have you checked your WiFi , like I said I switched off my 5ghz signal and it made a difference. Not perfect still but far more stable.  But I am having mine hardwired next week to get rid of the poor WiFi.