Having persistent issues with my charger and Charge Anytime

​@woodstok2000 

ive had them both on separately but been using it with the ev charger connected but it’s been doing it since 22nd April off and on with them doing resets in the background when it occurs. My charger app was saying waiting for surplus for weeks which is great but I don’t have solar panels. But it was ovos end causing that fault. Recently it’s just been saying charging stopped and the OVOCharge app saying ready to smart charge but not charging. 
I’ve switched it to ev only to see if that works better instead of the charger if the issue is the connection between ovo and the zappi glo. 

I had something similar when I first started using Ovo - my charger isn’t supported so I connected with the car only, but it still caused problems because the charger and the ovo app didn’t play nicely together. In the end I switched my charger to ‘dumb’ mode so it doesn’t communicate at all, and I haven’t had any problems since then.  I don’t know about the myenergi chargers, but if you have an option to disable all functionality except charging and just use the car linked to the ovo app hopefully that might help...

I’ve previously been in a similar frustrating situation although we have a different car and different suppliers, also we have a Zappi 2 not a Glo !! However there are similarities, all to do with the communication between the three elements.

Have you tried rebooting the Zappi Glo ?

https://support.myenergi.com/hc/en-gb/articles/40997136692113-How-to-Reboot-zappi-GLO

​@woodstok2000 I’ve redone my app completely now to ev again instead of charger. Will see if it will play nicely but it is definitely ovos end causing the issues. Myenergi found the charger to be functioning as it should be. 
 

​@juliamc the zappi glo was rebooted and checked by myenergi, they found zero issues with the hardware and software in the background. It’s down to OVO not telling the charger to charge my car when it’s plugged in. Guess I will see when I go to charge it next if reconfiguring the app a third time back to ev only works

This is unfortunately a confusing/frustrating element of implementing smart charging at home, especially so when not all the involved parties are necessarily designing their part of the chain to properly implement smart charging.

The key is to try and simplify as much as possible - i.e. minimise potential for conflict and as others have said above, potentially knocking back the functionality of the charger so it’s little more than an expensive ‘plug’ may help to resolve things, as some car manufacturers don’t integrate well with a charger being in control of start/stop style smart charging.

It’s probably worth remembering though, as frustrating as this is, it’s likely you’ll encounter the same or similar frustrations with any electricity supplier implementing a smart charging system, so if you can’t get it to function correctly and are looking to move, you may want to consider prioritising suppliers that are purely time-of-use when it comes to their EV tariffs, so you just set schedules to match those times and be done with it - not as flexible, usually not as cheap but less potential for things to get confused or go wrong.

Sorry if you’ve already tried this but…

I’ve just looked through the speakev thread referred to previously and I wonder if you could try:

1. set OVO to control the Zappi and

2. (from speakev thread) - in the car press the "charge at preferred times" on the Goodbye screen, otherwise it starts charging straight away.

Hey ​@Suze_b18,

I’ve just updated the title of this thread to make it easier for everyone to find it in our community. It’s so great to see all the great insights and support that's been shared.

Also, don’t forget that we have other threads about Zappi that you might find helpful. For instance, there’s one where a member was looking for advice on preconditioning their vehicle with a Zappi charger and Charge Anytime. You can check it out below:

I hope that you get some answers and get back to charging soon.