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Miker27
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March 19, 2025
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CUPRA Formentor won't connect to Charge Anytime?

  • March 19, 2025
  • 39 replies
  • 957 views

Hi All,

 

I recently purchased a CUPRA Formentor Hybrid. I enrolled in the Charge Anytime. The app worked brilliantly for a week or so and today I noticed something was wrong. I connected my car to change it and the app couldn’t not detect it, simply said car is unplugged and odd thing was it connected with the car last at 5:30 am… it was after 15:00 when I noticed that. I thought I’d remove the car from charge anytime app followed by app removal and re adding it all. All I get now is a screen where my schedule should be that says : Please wait few minutes whilst we finish connecting to your CUPRA. I raised it with them too but they simply responded it’s out of their scope and they can’t see any issues. Has anybody experienced anything like this before? How was it fixed? Thanks

Best answer by Ben_OVO

Updated on 13/02/26 by Abby_OVO

Hi ​@Miker27,

 

Many thanks for posting and welcome to the Forum. I’ve awarded you your EV badge 😁.

 

​@stephens / ​@Blurb thanks for your involvement here too. Just to let you all know I’ve spoken to a colleague in the Charge Anytime team, and she’s advised that they have a couple of contacts over in Enode. Enode have advised:

 

This is something Enode are aware of and are investigating. A fix has been implemented and we are monitoring the results.

 

I hope this helps, and I hope this is fixed soon!

We’ve got a great Charge Anytime FAQ’s page here. If you’re a Charge Anytime customer experiencing issues with your app, charger or vehicle and can’t find the answer you need, our Charge Anytime team can be contacted via ovocharge@ovo.com.

 

39 replies

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Ben_OVO
Community Manager
Ben_OVO
Community Manager
March 20, 2025

Great news! Thanks for letting me know ​@stephens. Have a great weekend yourself!

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Miker27Author
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November 12, 2025

I guys this seems to have happened again. Anybody having these issues right now? No comms to my cupra app , the car isnt updating status. Same for ovo smart charge.

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stephens
Rank 2
November 12, 2025

[Sighs] Yes - appears I’m charging on full fat again this evening, but at least for anyone press-ganged into a monthly subscription we might be able to evidence this charge should be free of additional charge ..?

Blastoise186
Super User
Blastoise186Super User
Super User
November 13, 2025

I guys this seems to have happened again. Anybody having these issues right now? No comms to my cupra app , the car isnt updating status. Same for ovo smart charge.

If no data is reaching the Cupra app then I’m afraid this is a 99% chance that it’s far beyond OVO’s control - it’s likely Cupra messing up.

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Ben_OVO
Community Manager
Ben_OVO
Community Manager
November 13, 2025

​@Miker27 ​@stephens good morning both,

 

I’ve reached out to Charge Anytime to see if they’ve heard of anything causing this issue - I’ll let you know if I hear back.

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    Miker27Author
    Rank 2
    November 13, 2025

    I guys this seems to have happened again. Anybody having these issues right now? No comms to my cupra app , the car isnt updating status. Same for ovo smart charge.

    If no data is reaching the Cupra app then I’m afraid this is a 99% chance that it’s far beyond OVO’s control - it’s likely Cupra messing up.

    Yeah I 100% agree since the Cupra app was the one i noticed being odd and not updating. OVO just receives comms. No issues with OVO. Cupra needs to get their act together. Clearly there are issues. I just wish they had some kind of forum or alerts whenever there are suspicions of outages. Anything you google about Cupra issues and they are their own articles they are all expired or lead to general page truing to sell you a vehicle. Just wanted to jump on here to let fellow users know and check whether i am the only one.

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    Miker27Author
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    November 13, 2025

    I iust got off the phone with cupra and there was an outage but it finished today at 11. Yet i am still having issues hmmm

     

     

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    November 14, 2025

    Morning ​@Miker27,

     

    Are you still having issues today? I was going to suggest maybe logging out of the app and back in again. Hope it’s fixed for you now!

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    divinemadness
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    November 14, 2025

    Also still experiencing outage for updates on the Cupra app, last update over a day ago and won’t update even manually, not really an OVO issue but frustrating nonetheless that it results in expensive charging, especially for those of us who were happy enough with their Ohme connected setups and had to switch to the inferior car-connected setup.

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    Miker27Author
    Rank 2
    November 14, 2025

    Morning ​@Miker27,

     

    Are you still having issues today? I was going to suggest maybe logging out of the app and back in again. Hope it’s fixed for you now!

    Hi Ben, 

     

    In terms of the OVO app it’s all good the car loaded by the morning but CUPRA are useless. I when I called them yesterday and they were asking me to do the most basic troubleshooting which I’ve done at least 5 times. I work within IT industry and told the to raise it with the infrastructure team. Regardless they should ask me to troubleshoot and fix this issue where clearly the first thing they said on the phone that they had an outage, I still did the checks to see if it would resolve itself and sent them my feedback for them to send me this: 

     

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