CUPRA Formentor won't connect to Charge Anytime?

Yeah - Somethings up. We have a Born and Formentor and the Cupra/VWG server clearly isn’t communicating with Charge Anytime at present. Its happened before. It’s a pain, but good to know that we are not alone. I’ll wait and see what happens in the next 24 hours.

Incidentally - were you registering the corrrect total charge for the Formentor (ours a facelift VZ1) in the Charge Anytime app? Ours has only recorded approx 2/3 of the charge for the last 3 weeks. I’d raised a query on Monday, so had wondered if our issue today were linked to someone at Ovo compounding the problems, but your post now indicates otherwise.

Hi thanks for your reply. I did a bit more investigating and I think I know what is happening. Enode is currently going through a live incident that includes issues for SEAT/CUPRA cars: https://status.enode.com

Thanks for the confirmation and link to enode - a site I haven’t found in the past. It would also be useful if Ovo could post an update as a reply to this thread.

You’re more than welcome. I forgot to answer your other question about the 2/3 charge you experienced. The Enode outage is likely the cause of that too. If you go on the link I provided there is a calendar at the bottom. And I am pretty sure when I checked I saw that most of the days CUPRA/SEAT performance was degraded so the app could be missing some info and reading wrong. I also agree OVO should really jump on this, not to try and help is necessary but acknowledge the fact this is happening with Enode therefore affecting their clients. Since this is also not the first time, and when I spoke to OVO they seen no issues, nor did CUPRA which is worrying, worrying that customer know more about problem troubleshooting haha. Not digging at either of them btw 😂

Thanks for the Enode link Miker27.  I noticed it overnight when charging. I dropped them an email asking about it. I wonder if we’ll get a refund on the charge I did 🙄.

Hi guys mine seems to have come back. I can now see my schedule setup. Hopefully it will stay good.

Thanks ​@Ben_OVO  :)

… and indeed it has been ​@Ben_OVO ! App showing that both vehicles are now talking again! Have a great weekend.

Great news! Thanks for letting me know ​@stephens. Have a great weekend yourself!

I guys this seems to have happened again. Anybody having these issues right now? No comms to my cupra app , the car isnt updating status. Same for ovo smart charge.

[Sighs] Yes - appears I’m charging on full fat again this evening, but at least for anyone press-ganged into a monthly subscription we might be able to evidence this charge should be free of additional charge ..?

If no data is reaching the Cupra app then I’m afraid this is a 99% chance that it’s far beyond OVO’s control - it’s likely Cupra messing up.

​@Miker27 ​@stephens good morning both,

I’ve reached out to Charge Anytime to see if they’ve heard of anything causing this issue - I’ll let you know if I hear back.

Yeah I 100% agree since the Cupra app was the one i noticed being odd and not updating. OVO just receives comms. No issues with OVO. Cupra needs to get their act together. Clearly there are issues. I just wish they had some kind of forum or alerts whenever there are suspicions of outages. Anything you google about Cupra issues and they are their own articles they are all expired or lead to general page truing to sell you a vehicle. Just wanted to jump on here to let fellow users know and check whether i am the only one.

I iust got off the phone with cupra and there was an outage but it finished today at 11. Yet i am still having issues hmmm

Morning ​@Miker27,

Are you still having issues today? I was going to suggest maybe logging out of the app and back in again. Hope it’s fixed for you now!

Also still experiencing outage for updates on the Cupra app, last update over a day ago and won’t update even manually, not really an OVO issue but frustrating nonetheless that it results in expensive charging, especially for those of us who were happy enough with their Ohme connected setups and had to switch to the inferior car-connected setup.

Hi Ben, 

In terms of the OVO app it’s all good the car loaded by the morning but CUPRA are useless. I when I called them yesterday and they were asking me to do the most basic troubleshooting which I’ve done at least 5 times. I work within IT industry and told the to raise it with the infrastructure team. Regardless they should ask me to troubleshoot and fix this issue where clearly the first thing they said on the phone that they had an outage, I still did the checks to see if it would resolve itself and sent them my feedback for them to send me this: 

Morning ​@Miker27,

Thanks for letting us know what they’ve come back to you with - hopefully it’ll be fixed ASAP.

​@divinemadness maybe it’d be worth you raising a ticket with Cupra support as well… Just to let you know I’ve applied the EV badge to your profile.

Just so everyone is aware, I called them and they sent me this shortly after:

Unfortunately from previous experience of Cupra support, i’d be just as well raising smoke signals from a bin in my garden instead of a support ticket for all the good it will do.

Sorry to hear how difficult they’ve been to contact in the past ​@divinemadness.

It would seem, from ​@Miker27’s very helpful update (many thanks) that Cupra are aware of a widespread issue here. Hopefully they’ll fix it for you all asap.

I think on top of CUPRA issues there are Cloudfare problems affecting OVO Energy and Smart Charge apps. OVO Energy doesn’t load and smart charge doesn’t show my car and displays error.