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Abby_OVO
Abby_OVOBest Answer
Community Manager
Nov 25, 2025 1:24 PM UTC

Updated on 03/03/26 by Chris_OVO

Hey ​@Jojostar64 

 

Great question, glad to see Blastoise186 has already stopped by.

 

You’ll need to start the charge using the app. The app will take a £30 prepayment. If your charge is lower than the £30 prepayment the remaining amount will be refunded once the charge is completed and we’ve received a record of the session from the charging point operator.

 

Credit will be used automatically and will be deducted from your invoice. If you purchase a Charge Card from us then it will work the same without having to use the app.

 

Hope that helps. Let me know if you have any follow up questions.

 

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7 replies

Blastoise186
Super User
Blastoise186Super User
Super User
Nov 25, 2025 8:38 AM UTC

Hey ​@Jojostar64 ,

AFAIK… Yup! It should automatically draw from credit first.

Any issues, ask the team for help via the app or via Live Chat at https://joinbonnet.com .

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Abby_OVO
Community Manager
Abby_OVOBest Answer
Community Manager
Nov 25, 2025 1:24 PM UTC

Updated on 03/03/26 by Chris_OVO

Hey ​@Jojostar64 

 

Great question, glad to see Blastoise186 has already stopped by.

 

You’ll need to start the charge using the app. The app will take a £30 prepayment. If your charge is lower than the £30 prepayment the remaining amount will be refunded once the charge is completed and we’ve received a record of the session from the charging point operator.

 

Credit will be used automatically and will be deducted from your invoice. If you purchase a Charge Card from us then it will work the same without having to use the app.

 

Hope that helps. Let me know if you have any follow up questions.

 

Currently Playing: She's Electric
Rank 3
Jojostar64Author
Rank 3
Nov 25, 2025 7:37 PM UTC

Okay so I started the charge from my app and it shows a charge from it on my bank account but my ovo credit os still full

Blastoise186
Super User
Blastoise186Super User
Super User
Nov 26, 2025 6:54 AM UTC

Ok, if it doesn’t resolve after a few days please let the team know.

Live Chat via https://joinbonnet.com is the fastest way.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Abby_OVO
Community Manager
Abby_OVO
Community Manager
Nov 26, 2025 3:14 PM UTC

Hey ​@Jojostar64 

 

Have you had a check at this today? Has it corrected itself now? 

 

If not, please do get in touch with the team so they can take a look, you can reach the Anywhere team at ovocharge@ovo.com. 

 

Do let us know how you get on.

Currently Playing: She's Electric
Rank 3
Jojostar64Author
Rank 3
Nov 26, 2025 6:21 PM UTC

Yea still not too sure. Theres a £30 on my bank account but the charging credit has gone down a bit. 

Its not very well explained on the app. Is the bank charge just a hold charge that will come back to me as long as I have ovo credit?

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    Nov 26, 2025 10:20 PM UTC

    Kevin confirmed that yes it is - you should get that back in the bank in the next few days.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd