Hi, I have £120 credit on my charging credit wallet. Can I just find a charger on the app and plug in and it uses that credit up?
Answer
Charge Anywhere - will credit in wallet be used when charging?
Best answer by Abby_OVO
Hey
Great question, glad to see Blastoise186 has already stopped by.
You’ll need to start the charge using the app. The app will take a £30 prepayment. If your charge is lower than the £30 prepayment the remaining amount will be refunded once the charge is completed and we’ve received a record of the session from the charging point operator.
Credit will be used automatically and will be deducted from your invoice. If you purchase a Charge Card from us then it will work the same without having to use the app.
Hope that helps. Let me know if you have any follow up questions.
+1- Plan Zero Hero
Hey
AFAIK… Yup! It should automatically draw from credit first.
Any issues, ask the team for help via the app or via Live Chat at https://joinbonnet.com .
Hey
Great question, glad to see Blastoise186 has already stopped by.
You’ll need to start the charge using the app. The app will take a £30 prepayment. If your charge is lower than the £30 prepayment the remaining amount will be refunded once the charge is completed and we’ve received a record of the session from the charging point operator.
Credit will be used automatically and will be deducted from your invoice. If you purchase a Charge Card from us then it will work the same without having to use the app.
Hope that helps. Let me know if you have any follow up questions.
Okay so I started the charge from my app and it shows a charge from it on my bank account but my ovo credit os still full
+1- Plan Zero Hero
Ok, if it doesn’t resolve after a few days please let the team know.
Live Chat via https://joinbonnet.com is the fastest way.
Hey
Have you had a check at this today? Has it corrected itself now?
If not, please do get in touch with the team so they can take a look, you can reach the Anywhere team at chargeanywhere@ovo.com.
Do let us know how you get on.
Yea still not too sure. Theres a £30 on my bank account but the charging credit has gone down a bit.
Its not very well explained on the app. Is the bank charge just a hold charge that will come back to me as long as I have ovo credit?
+1- Plan Zero Hero
Kevin confirmed that yes it is - you should get that back in the bank in the next few days.
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