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Rank 1
simongrigg
Rank 1
March 28, 2023
Solved

Charge Anytime with Indra smart charger issue? I plugged my car in this morning and it charged straight away...

  • March 28, 2023
  • 27 replies
  • 1750 views

I plugged my car in this morning and it charged straight away , I was surprised as I presumed it would come on late at night to be cheaper ???

Can anyone shine a light on it for me 

Best answer by Tim_OVO

Updated on 02/02/26 by Ben_OVO

 

Hi @SCdF @MikeyB and others who have an Indra charger and were wondering about the instant charging. 

 

Please be advised that it's not so much that charging will always begin straight away but that when Charge Anytime is linked to the Indra charger we don't have visibility of the current state of charge of the vehicle in the same way we would if Charge Anytime was linked direct-to-vehicle.

 

The Indra Charger will work out when to start charging based on how long it's been since the vehicle was last plugged in, rather than the vehicle's exact state of charge. This means charging may begin sooner than is necessary based on the vehicle's exact state of charge, to ensure the customer's vehicle is always fully charged for their ready-by time.

 

Charging may still begin some time after it's been plugged in, depending on how long the vehicle has been unplugged, when the ready-by time is and current grid conditions.

 

Charging beginning straight away will not affect the customer's Charge Anytime charging rate so long as they've not used the 'boost' function. So with that in mind, when the charging begins isn’t really something anyone needs to monitor, unless the vehicle is not fully charging for their ready by time.

 

Hope this helps!

27 replies

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Rank 2
domino138
Rank 2
April 25, 2023

@kentbod probably an easier option is to do what @Blastoise186 suggested above…  Is that doable?

    S
    Newcomer
    SCdF
    Newcomer
    May 19, 2023

    @Tim_OVO this appears to still be an issue: is there an update as to where Kaluza are in fixing this?

    Tim_OVO
    OVO Staff
    Tim_OVO
    OVO Forum Legend
    May 22, 2023

    Sorry to hear it’s still an issue, @SCdF. 

     

    It might be a few different things at play here, so I wouldn’t want to guess as to the issue with your Indra charger and provide a time frame. My advice would be to flag this to the OVO Smart Home team so they can take a look ‘under the hood’ and triage this appropriately.

     

    Can you keep us updated here in case it helps anyone else?

    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
    S
    Newcomer
    SCdF
    Newcomer
    May 22, 2023

     

    So I did email the support team mentioned in the indra webapp, support@indra.co.uk, with my problem. They apparently manually set it to run on their end during my cheap hours, and indicated once the app was fixed I can email them again to revert their manual change. However, I tested that this weekend and whatever they attempted didn’t work, as it still charged in the middle of the day.

    Would you also like me to email the address you mentioned, or does it all go to the same place?

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    May 22, 2023

    I’d suggest emailing *edited by moderator* as well, that team has more access to the systems involved.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      M
      Rank 4
      MikeyB
      Rank 4
      May 22, 2023

      My Indra charger does the same - it charges more or less immediately I plug the car in. 

      I queried this with the Smarthome folks at OVO on 15 May and and got this response :

       

      I have checked your Indra Kaluza Ops console and I noticed that you have correctly set up Ready-By Time:
      Monday 06:45
      Tuesday 06:45
      Wednesday 06:45
      Thursday 06:45
      Friday 06:45
      Saturday 09:00
      Sunday 09:00
       
      The small downside of Charge Anytime via charger is that it does not recognize your current battery capacity and it treats as a 0%, hence an instant charge. 
      This is a known issue, but please be assured that Charge Anytime 10p/Kwh is still being applied to your charge. 
       
      I followed this up on May 16 with a query as to when the issue will be fixed and was told:
       

      Let me assure you - you have done nothing wrong. Your set up is correct and how it should be.

      Charge Anytime Add On product is in early stages of release we are working hard in the background to fix the issues we have picked up since release date.

       

      I am afraid I would not be able to advise you when this would be resolved, but Technical Team is aware of the the issue.

       

      So go figure!

       

      Tim_OVO
      OVO Staff
      Tim_OVOSolved
      OVO Forum Legend
      May 24, 2023

      Updated on 02/02/26 by Ben_OVO

       

      Hi @SCdF @MikeyB and others who have an Indra charger and were wondering about the instant charging. 

       

      Please be advised that it's not so much that charging will always begin straight away but that when Charge Anytime is linked to the Indra charger we don't have visibility of the current state of charge of the vehicle in the same way we would if Charge Anytime was linked direct-to-vehicle.

       

      The Indra Charger will work out when to start charging based on how long it's been since the vehicle was last plugged in, rather than the vehicle's exact state of charge. This means charging may begin sooner than is necessary based on the vehicle's exact state of charge, to ensure the customer's vehicle is always fully charged for their ready-by time.

       

      Charging may still begin some time after it's been plugged in, depending on how long the vehicle has been unplugged, when the ready-by time is and current grid conditions.

       

      Charging beginning straight away will not affect the customer's Charge Anytime charging rate so long as they've not used the 'boost' function. So with that in mind, when the charging begins isn’t really something anyone needs to monitor, unless the vehicle is not fully charging for their ready by time.

       

      Hope this helps!

      Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
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