Charge Anytime with Indra smart charger issue? I plugged my car in this morning and it charged straight away...

Hi @Tim_OVO and @Jasmin10 

I have the Indra iPhone app, and I also go to the Indra/Kaluza website.  I probably shouldn’t have installed the Indra iPhone app but it isn’t affecting anything.

I have removed all schedules from the Indra iPhone app so that it doesn’t conflict with OVO - I think this is important.  The Indra app shows me some nice data on previous charging sessions but it’s important to note that this isn’t connected with OVO in any way.

The Indra/Kaluza website is where the magic happens and where OVO is connected up to your home charger.  I access this website using this link:  https://app.indra.co.uk/

It’s in here where I set the charging schedule:

History:

Dashboard:

Note that it’s showing that it’s connected up to OVO Charge Anytime.

Hope this helps.

@Tim_OVO the Indra App (actual one downloadable from the app store) doesn’t work for me at all, hasn’t since day one, essentially OVO and Charged EV managed to sell people a charger to get OVO Anytime which isn’t fit for purpose and without the infrastructure in place to support it either. 

Once fitted OVO / INDRA and CHARGED EV customer support is ABYSMAL and no one actually knows what they are talking about on the phones, they just read what they think you should do from their pre prepared sheets. 

for me personally, i have the charger working via trial and error, the Indra web app here > https://app.indra.co.uk/login?redirectTo=%2Felectric-vehicles

is what i am using to schedule the vehicles charges for when i need them, however, this is still bringing up fake profiles on my cars app and fake timers also, which if i don’t notice them restrict the cars charging sometimes. 

There has been a mention on this thread of a profile called ENODE which is what i get, this appears by itself and makes its own arrangements without any help from me, it also throws up random timers days in advance for random times also… 

as someone on another forum said to me the other day, these are the ‘little gifts’ we get owning full EV vehicles. Never a dull day !! 

@Tim_OVO i would LOVE to speak to the powers that be at OVO if you could arrange this ? my business partner is 3 weeks in with his indra charger with a different car to me and having the same non charging issues, so this is charger related rather than vehicle related. 

Hi @domino138, I agree that is nice data from the Indra app and it’s what I used to be able to see before I was no longer able to access the Indra app on my android phone. Does it make any difference that you’ve installed it on an iPhone? I’ve tried to install the new Indra app but when I go to setting the charger up with my vehicle I get the message “No device found”.

I’m getting very frustrated with all this as not able to access the data I need or change my schedule. At least I can still charge my EV thankfully.

Hi @Jasmin10  - don’t use the Indra mobile app - it’s not necessary.  For now you should try and get access to this website:  https://app.indra.co.uk/

Is that working for you?  I also get great historical info on that website:

what @domino138 said @Jasmin10 

same for most of us 

check my previous post where i added a link, you can open that on your phone and save it as a screen link on an iphone (meaning you are using the web link and not the official app which doesnt work) 

Hi @kentbod 

I have a Indra Smart Pro charger and a Tesla.  If you have the Indra then you should not use the Charge Anytime app.

I initially set things up in the Charge Anytime app which was a mistake because the Charge Anytime app was talking to my Tesla and setting up a schedule which conflicted with the Indra/Kaluza website schedule.

A few weeks ago clicked the “Delete Account” option in the Charge Anytime app and removed it from my iPhone.  OVO also confirmed that this was the correct thing to do.

If you have the Indra app on your phone then you should also remove any schedules from the app.

As per my previous post this morning I now control my schedules from the https://app.indra.co.uk/ website.  There is no way that OVO, Kaluza or Indra can talk to my Tesla since I’ve removed the Charge Anytime app.

I don’t know if this helps?

@domino138 same for me…. with a slight variation. 

i have a Taycan and had the same issue, was told to download the charge anytime app, then told actually, its not working, delete it, so i did… i am also now using the indra web app, but… i still get random profile being added to the vehicles app along with random timers. 

the joys of being guinea pigs for these EV companies ;-) 

@kentbod exciting and frustrating rolled into one!

Did you click the “delete account” button in the Charge Anytime app before you removed it from your phone?  Maybe your account is still active on the Charge Anytime servers and sneakily connecting to your car? 

Nothing should connect to your Taycan now.  Maybe there’s a way to get Porsche to revoke the login token so that they are no longer able to connect.

If needed, the Smart Home Team can remotely try to delete accounts *edited by moderator*. But it is faster to re-download the app and use that to delete your account before deleting the app again

@domino138 thats a very good point, ill go and chat to Porsche about this exact thing, didn’t think that they might have deposited a log in token.