I just installed Charge Anytime for my Mercedes EQC 400.
I have it set on Min 50% and Max 100%.
My question:
Why can’t it just be set to a 100% charge, or even 95%? I don’t want it to only charge 50%. I’ve tried it twice and all I get the car charged is around 50% but I need the battery to be fully charge for my longer journeys. It’s quite stressful not knowing if I’ll have enough battery or not when I leave the house in the morning.
Is it meant to work like this? Why can’t I just set the % I want it charged at? The highest I can move the Min charge to is 50%. I’ve contacted OVO but they’re not getting back to me.
Thanks.
Best answer by BPLightlog
Updated on 05/02/26 by Ben_OVO
To update all Forum Members who are part of the Mercedes / Beta Pilot:
This is still a pilot, and some issues - like the 50% total charge problem - may take time to resolve. As a result, the Charge Anytime team is unable to provide further updates at this time.
If the limitations you're experiencing outweigh the benefits of the Charge Anytime add-on, we recommend leaving the pilot for now while we work on improving the service.
We’re sorry for any frustration this may cause. Please keep an eye on the Forum for updates - we’ll share any new developments as soon as we have them.
You can exit the Mercedes Beta Pilot at any time by taking the following steps:
Open the OVO Charge Anytime app
Click on the "Account" tab in the bottom right
Click on the User icon in the top left
Click the "Delete account" link
Select a reason for leaving and click "Continue"
Your app account will now be deleted and there will be no further connection or interaction between your car and the OVO system
Note: You will still be credited for any smart charging that you have done up to this point
Hi @Katja , the Min setting is meant to indicate a low level for the EV so that it begins to charge if below this on connection. The Max is often lower than 100% as the batteries do not like being held at that level - your manual should tell you if this is right for your EV. You should indeed get a higher charge level if you’ve set a ready by time. Did you email the tech team?
Since having OVO Charge Anytime my Tesla has charged over night and has been at the set 80% when I get in in the morning. Recently this keeps failing and I’m not getting to the 80%. Now that’s not a problem if I’m doin my normal commute I just have to put it on charge more regularly. A bit of a pain but I can cope.
But recently I’ve had to use public chargers because I’ve had longer journeys and OVO hasn’t. Got me to 80% in the morning. This is despite having 60% charge one time?
I have emailed support but thought I would post here as well.
If this has been posted elsewhere then happy to be pointed in that direction but couldn’t see it with a quick search
Sounds like the team need to dig the logs, which we can’t do via the Forum I’m afraid. It’s the first time I’ve heard of this, so I can’t advise from experience.
I can see that some good advice has already been given by one of our forum volunteers. If you’re unable to get a response from the team please let us know so we can see if we’re able to help further.
I would probably disagree a little bit there. Personally a black Mercedes-Benz EQS 450+ AMG Line seems a pretty sweet deal to get from insurance if you ask me. Especially those registered in October 2022 - apparently they were the best month for that model that year. :)
Charge Anytime only sends commands to start and stop charging iirc. The team on OVO’s side have full access to the logs so they can dig deeper. If you let them know about this, they’ll look into it and get back to you.
My EQC does this keeps resorting to 50 % every 10 minutes
That’s currently expected behaviour for Mercedes EVs. That particular integration into Charge Anytime is still in Beta at the moment, so the only way to Charge Anytime to control charging is to flip charging limits between 50% and your normal level. Please allow it to do so - you’ll still get the desired charges whenever an actual charging session is running though!
Just signed up for Charge Anytime and put my ID.4 charging last night, expecting it to be charged to 80% this morning. Actually its only charged to 39% which is just below the minimum that I set - it was on about 30% when i started charging. So my guess is that its stopped charging as it crossed the threshold to go into lower cost charging cost. This is obvs not what should have happened.
That does seem a bit strange to me. Could you let the team know? 0330 175 9678 should be open for the day within the next 15-90 minutes. They can dig this for you.
Just checking in to see if you managed to speak with the Charge Anytime team yet? Hopefully we can get to the bottom of your charging issues. Keep us updated on your progress!
My charge anytime is set to stop at 0700 every time I use it. Lately the charge stops short of the full charge, leaving me to have to restart it. Last night I plugged in at 20.45 for a 0700 start but it had only reached 75% and I had to restart it to get to the 80%, which it is usually set at. Any information to resolve this problem would be greatly appreciated. Thanks
To determine if this is a recurring issue or a one-time occurrence, please monitor it for a few days. If the problem persists, please reach out to the Charge Anytime team for further troubleshooting and assistance. Their contact information is 0330 175 9678 (option 2 existing customers) or chargeanytime@ovo.com.
