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Katja
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October 21, 2023
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Charge Anytime - why won't it charge Mercedes 100%?

  • October 21, 2023
  • 64 replies
  • 3419 views

I just installed Charge Anytime for my Mercedes EQC 400.

I have it set on Min 50% and Max 100%. 

 

My question:

Why can’t it just be set to a 100% charge, or even 95%? I don’t want it to only charge 50%. I’ve tried it twice and all I get the car charged is around 50% but I need the battery to be fully charge for my longer journeys. It’s quite stressful not knowing if I’ll have enough battery or not when I leave the house in the morning.

Is it meant to work like this? Why can’t I just set the % I want it charged at? The highest I can move the Min charge to is 50%. I’ve contacted OVO but they’re not getting back to me.

 

Thanks.

Best answer by BPLightlog

Updated on 26/05/26 by Abby_OVO

 

To update all Forum Members who are part of the Mercedes / Beta Pilot:

 

This is still a pilot, and some issues - like the 50% total charge problem - may take time to resolve. As a result, the Charge Anytime team is unable to provide further updates at this time.

 

If the limitations you're experiencing outweigh the benefits of the Charge Anytime add-on, we recommend leaving the pilot for now while we work on improving the service.

 

We’re sorry for any frustration this may cause. Please keep an eye on the Forum for updates - we’ll share any new developments as soon as we have them.

 

You can exit the Mercedes Beta Pilot at any time by taking the following steps:

 
  • Open the OVO Charge Anytime app
  • Click on the "Account" tab in the bottom right
  • Click on the User icon in the top left
  • Click the "Delete account" link
  • Select a reason for leaving and click "Continue"
  • Your app account will now be deleted and there will be no further connection or interaction between your car and the OVO system
  • Note: You will still be credited for any smart charging that you have done up to this point

 

Hi @Katja , the Min setting is meant to indicate a low level for the EV so that it begins to charge if below this on connection. 
The Max is often lower than 100% as the batteries do not like being held at that level - your manual should tell you if this is right for your EV. 
You should indeed get a higher charge level if you’ve set a ready by time. 
Did you email the tech team?

(edited by moderator)

64 replies

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Blastoise186
Super User
Blastoise186Super User
Super User
February 24, 2024

I would probably disagree a little bit there. Personally a black Mercedes-Benz EQS 450+ AMG Line seems a pretty sweet deal to get from insurance if you ask me. Especially those registered in October 2022 - apparently they were the best month for that model that year. :)

Charge Anytime only sends commands to start and stop charging iirc. The team on OVO’s side have full access to the logs so they can dig deeper. If you let them know about this, they’ll look into it and get back to you.

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    Newcomer
    D4n1
    Newcomer
    February 24, 2024

    The amount of issues this low mileage garbage can has… i rather have a dacia. Driver seat is stuck, cant recline the back, numerous buttons/clips broken, consumption is a god damn disaster, let alone the charging stopping issue all the time. Let alone the fact that it’s basically a prius from the outside….

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    February 26, 2024

    Hey @D4n1,

     

    I’m really sorry for the issues you’re having,

     

    I’ll raise this to the team and see what they advise. 

    Renewable Energy? Big Fan.
    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    February 27, 2024

    Hey @D4n1,

     

    I got a response from the team:

     

    Its a known issue with Mercedes still being in the Beta testing phase unfortunately. They are still working on it.

     

    In order to stop a charge on Mercedes vehicles, we set the in-vehicle max state of charge to 50% which then shows in the Mercedes vehicle and app. To start charging again, we change the in-vehicle max state of charge back above 50% to the desired level.Unfortunately we are seeing that the increase from 50% to 100% state of charge isn’t being applied reliably on the Mercedes app.


    If plugging in when the vehicle is under 50% in the afternoon/evening, we’d advise a workaround of checking the Mercedes app before you go to bed and manually changing the maximum state of charge back up to 100%. This should ensure the vehicle is charged correctly by the ready by time.We appreciate this isn’t ideal, so we’ve got our developers working on a solution to ensure reliable charging in the future.

    Renewable Energy? Big Fan.
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    Newcomer
    D4n1
    Newcomer
    February 27, 2024

    I got the same. It’s basically a bla bla bla bla we have no idea bla bla. 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    February 27, 2024

    When participating in beta testing, you have to accept that there will almost certainly be bugs that get discovered. That’s kinda the point of the beta - get as many bugs squashed as possible before peeling off the beta label and marking it as stable.

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    Newcomer
    D4n1
    Newcomer
    February 27, 2024

    Sure, and thats fine. But this issue has been around for as long as Merc is in beta mode…has been reported numerous times and is well documented…. A solution should have been implemented long ago…

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    February 28, 2024

    If we get any further updates from the team we’ll update this topic @D4n1 

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    Newcomer
    dharvey24
    Newcomer
    April 22, 2024

    I have the same car and experienced the same problem just now.  I’ve only just set everything up.  I get the technical response.  The API sends a command to the car to reduce the max level to 50% to stop the charge when the car isn’t in a optimum time period and then sends another API call to the mercedes app to raise it again when it is.  If you charge the max level in the merc app, guess what the Anytime app will just send another api call to reset it to 50%.  makes sense.  I reset mine four times before realising this.  So hopefully at 8pm today the anytime app will raise the max limit and charging will begin again.  

      Chris_OVO
      Community Manager
      Chris_OVO
      Community Manager
      April 23, 2024

      Hey @dharvey24, 

       


      If plugging in when the vehicle is under 50% in the afternoon/evening, we’d advise a workaround of checking the Mercedes app before you go to bed and manually changing the maximum state of charge back up to 100%. This should ensure the vehicle is charged correctly by the ready by time.We appreciate this isn’t ideal, so we’ve got our developers working on a solution to ensure reliable charging in the future.

       

      ​If you have any issues with the charging stopping at 50%, you can manually change this through the Mercedes app to continue charging to your desired level. It’s a known issue that the team are working with Mercedes to fix hopefully. When we know more, we will update the thread 😊

      Renewable energy jokes never get old.
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