Skip to main content
K
Rank 1
Katja
Rank 1
October 21, 2023
Solved

Charge Anytime - why won't it charge Mercedes 100%?

  • October 21, 2023
  • 64 replies
  • 3419 views

I just installed Charge Anytime for my Mercedes EQC 400.

I have it set on Min 50% and Max 100%. 

 

My question:

Why can’t it just be set to a 100% charge, or even 95%? I don’t want it to only charge 50%. I’ve tried it twice and all I get the car charged is around 50% but I need the battery to be fully charge for my longer journeys. It’s quite stressful not knowing if I’ll have enough battery or not when I leave the house in the morning.

Is it meant to work like this? Why can’t I just set the % I want it charged at? The highest I can move the Min charge to is 50%. I’ve contacted OVO but they’re not getting back to me.

 

Thanks.

Best answer by BPLightlog

Updated on 26/05/26 by Abby_OVO

 

To update all Forum Members who are part of the Mercedes / Beta Pilot:

 

This is still a pilot, and some issues - like the 50% total charge problem - may take time to resolve. As a result, the Charge Anytime team is unable to provide further updates at this time.

 

If the limitations you're experiencing outweigh the benefits of the Charge Anytime add-on, we recommend leaving the pilot for now while we work on improving the service.

 

We’re sorry for any frustration this may cause. Please keep an eye on the Forum for updates - we’ll share any new developments as soon as we have them.

 

You can exit the Mercedes Beta Pilot at any time by taking the following steps:

 
  • Open the OVO Charge Anytime app
  • Click on the "Account" tab in the bottom right
  • Click on the User icon in the top left
  • Click the "Delete account" link
  • Select a reason for leaving and click "Continue"
  • Your app account will now be deleted and there will be no further connection or interaction between your car and the OVO system
  • Note: You will still be credited for any smart charging that you have done up to this point

 

Hi @Katja , the Min setting is meant to indicate a low level for the EV so that it begins to charge if below this on connection. 
The Max is often lower than 100% as the batteries do not like being held at that level - your manual should tell you if this is right for your EV. 
You should indeed get a higher charge level if you’ve set a ready by time. 
Did you email the tech team?

(edited by moderator)

64 replies

Show previous replies
K
Rank 1
KatjaAuthor
Rank 1
October 24, 2023

Hi Abby,

 

I sent an email to the Charge Anytime team a week ago and still no response. 
 

Hoping the Smart Home team will get back to me or I will disconnect from the app. 
 

Thanks. 
 

    G
    Rank 2
    geordie12568
    Rank 2
    December 2, 2023

    my car charging has been great until today it's not charging at the correct times when I set it to charge by 10pm tonight then it's changed it to next charge is 4am but in the last 24 hours it hasn't put any charge through at all it just isn't registering , but I can over ride it all and pay full price  any information please I'd appreciate 

    A
    Anonymous
    December 2, 2023

    Sorry @geordie12568 but without knowing anything about your car, your charger and maybe some screenshots of the timer setup it is pretty much impossible to diagnose the problem. 

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    December 2, 2023

    Just to help @geordie12568 , which charger and which EV are you talking about?

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    December 4, 2023

    Hey @geordie12568,

     

    I’m hoping that the following topics may be helpful to you:

     

     

    Renewable Energy? Big Fan.
    C
    Rank 2
    Chimaera500
    Rank 2
    January 21, 2024

    Woke up this morning and the car (VW ID3) had stopped charging at 80% despite the Anytime app being set to 100%.

     

    This is the first time it’s done this since getting the car in September. 
     

    There was an update to the Anytime app yesterday, is it possible something went wrong in the latest version?

     

    it’s showing in the car app and anytime app that it should charge to 100%, so nothing obvious.

     

    The Anytime app is constantly saying ‘planning your next charge’.


     

     

    C
    Rank 2
    Chimaera500
    Rank 2
    January 21, 2024

    It’s ok, it was the car that had suddenly decided to set itself to 80% max charge despite still showing as 100% in the car app! 
     

    I’ve changed in the car itself back to 100% so should be ok again.

      D
      Newcomer
      D4n1
      Newcomer
      February 24, 2024

      This issue HAS NOT BEEN SOLVED. Ovo please sort this!!! Somehow the Mercedes Me app DOES  NOT LIKE the Charge anytime app, and every 3-4 minutes the Merc app will remove the desired charge limit back to 50%. It’s an absolute mess, and no known way around it. No matter how many times you change the charge limit back to any desired level apart from 50%, Merc app will override it within minutes. It only happens when the app is linked with Charge Anytime. Once i deleted the car from charge anytime app, it fully charges just fine. But then i dont get the lower price i suppose. Totally sucks. Absolute garbage. 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      February 24, 2024

      @D4n1 please email chargeanytime@ovo.com about that. The team there will assist you and can reach out to Mercedes if needed.

      This sounds like it’s Mercedes messing up though, rather than OVO.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      D
      Newcomer
      D4n1
      Newcomer
      February 24, 2024

      This happens every 5 minute. I believe it is Ovo problem, or bit of both. If the Merc app is not connected to ovo, it charges fine to desired limit, however it does it at the 20/30p price. As soon as i link the car, it will trigger the 50% limit. No matter what level the car is on…. It’s absolutely ridiculous. Driving me crazy. Thank god the merc is an insurance car and I haven’t paid for it… i would be absolute nuts if i did. No wonder nobody wants their cars. 

       

      Show more replies
      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd