Charge Anytime - how can I switch from one car to another or to connect Charge Anytime to multiple vendor accounts?

Apparently multi-car support is not yet implemented unless you have a compatible charger.

I will post Nathan’s response here in case it’s of help to someone else in future:

“Sorry there was some confusion with your original email as I was under the assumption that you were using one of the eligible Ohme/Indra smart chargers as having multiple vehicles set up is only possible with one of those at this moment in time. As you are using the app direct to vehicle you can only set up one EV and we would recommend using the one with the largest battery.

“We are currently working on implementing multi vehicle support in the next major update and hope to have it added in the next 4 to 8 weeks”

Hi @RobG-Reading,

Back with an update here.

I’m told you’d be able to have the app on multiple devices, but will need to log in with the same Google/Apple account (if the account is not already on the second phone, you’ll need to add it) and the same OVO online account details.

With regards to your bills, these will be suspended whilst you’re having a meter exchange, however, this is a little confusing as you shouldn't be on Charge Anytime already if you don't already have a smart meter in place. Can you elaborate on the situation at the moment?

Thanks @hmillington, I’ve just had this same advice told to me. We’ll update our content to reflect this change. 

Hi @Tim_OVO,

    Thanks for confirming on using the same login details to share the app.

   So the exact situation is I  had Smart Meters installed on  3rd May. I could see Gas half hour readings in my OVO Energy app around the 4th/5th but electricity didn’t show. I checked with customer support on 5th May and they confirmed they were seeing the 30 min updates from my Smart meter but I’d just have to wait a few weeks for my account to be fully updated (the app still showed the old meter number and not even the manual reading from the Smart meter install). The electricity smart came live in my app yesterday (11th). Hence it only now says I’m eligible to join Charge Anytime and asks if I give permission to share data and link accounts.

   However I had download the Charge Anytime App on the 6th May (knowing that OVO could see my Smart meter readings) and set it up and connected to the Tesla. All works fine and it’s been showing me my savings. However I couldn’t recall if if asked for my OVO Energy account and neither app has any reference to being linked to the other. For example I was expecting the OVO energy App to say I had Charge Anytime active and ideally the account number of the Charge anytime app and not offer to check my eligibility. I did see a reference in the Help section of “My offers” but I don’t see this. Does anyone who has Charge Anytime see this in their OVO Energy account? 

 So I called Smarthome support and I was astonished to find that they had no way of checking this other than a report generated on 25th April showing which customers had Charge Anytime. So they have to contact the Charge Anytime team to verify this and say they will confirm - but I’m not sure this will be quick. 
  Smarthome support believe that I must have logged into my OVO Energy account or I couldn’t have set up the Charge Anytime app, and I’m hoping they’re correct. 
 So I do have a Smart meter which now reports Smart readings back to 3rd May and hopefully the Charge Anytime app had a smarter way of verifying this when I setup the Account up in the 6th May. Like I say the OVO Energy didn’t recognise I really did have a Smart meter until the 10th May so thought I wasn’t eligible.

 SmartHome support recommended I don’t now go through the setup using the eligibility check in the Energy App as that might confuse the situation but at the moment I can’t tell if the two accounts are really linked. So I’m waiting to hear. 
 My Charge Anytime app is happily reporting my savings from charging my Tesla so hopefully it’s all fine and it’s just that this is not unified on OVO’s systems given the Charge Anytime App is,  I assume,  a third party product. 
 At worst case I guess I’ll see no credits applied to my account in early June and then have to report this. 
  So very happy to have Charge Anytime reporting my savings and just disappointed this isn’t better integrated and the length of time it takes to get through to customer support and lack of automation in tracking the linking of the two accounts, Energy and Charge Anytime). 
 

Thanks

Hi @Tim_OVO 

  not sure if you can help but I incorrectly marked this as solved -can that be undone?

  I was trying to see if you edit a post but couldn’t see a way to do this. 

Thanks

You can edit a post (within an hour of writing it I think) by clicking the three dots lower right of your text, if the option Edit is available.

Thanks @juliamc. I tried the three dots but no edit function was listed, but it was well over an hour later. I’m surprised you can’t do  this even if changes are flagged.

 I assume there is no way to untick a post - ie say you’ve had an answer so the question is marked as solved.

 I may just start another post/question as the subject title of this post has been answered.  

One of the moderators can untick this post on Monday. 

Thanks for confirming those details, @RobG-Reading. Keep us updated on what you’re seeing, hopefully those smart meter details are updated on your online account over the coming days, perhaps weeks (up to 6 weeks from smart meter installation), and then we can make sure Charge Anytime is linked and working correctly. 

@RobG-Reading

One thing you could do which would simplify matters is create a new gmail account for the car.

You can then use that to authenticate with the app from as many devices as you need without worrying about the integrity or privacy of your own or anyone elses google account.

For example, if my name was Gary Arnold Zappa and I did this for a Mustang I might set up a gmail address for the car called *Edited by Mod* which I could then use as my charge anytime credentials and so could anyone else who drove the car and needed to charge it from the same property.

The OVO account credentials would be one or the other of yours anyway so using a set of credentials for that car and giving it it's own email address would help simplify things too.

Of course, in the future your chargepoint might be fully compliant with kaluza or a whole new platform might develop meaning you only need to register the chargepoint and use it's app with OVO picking up the details without any further apps required.

For now though, using the charge anytime app and letting it control when the car takes charge through the car's api actually seem to give better details if you care for them.

Incidentally, the charge anytime app doesn't integrate nor does any other account details for charge anytime. You will see the credits listed in your OVO energy account however you access it but it's only listed as an itemisation on the bill.

If you have a fully compatible chargepoint then you don't use the charge anytime app but simply use the app for the chargepoint. This way of doing things does show some integration with your OVO account although the data you see is a little sparse when compared to the charge anytime app.

Having both ways of doing things but at different properties I can see where any confusion might come from but it is what it is.

Gaz

@Gazwad 

Thanks, that sounds like a good solution to me. 

I’m surprised there is no reference to your OVO Energy account from the Charge Anytime app but once I’m through the first month then I’ll hopefully see the credits applied and know  it’s all been correctly setup.

thanks

I gave some feedback to my Indra installer who was curious about how the Indra and OVO anytime bolt on needs to be configured.

I also did another bit of a charge today. 

Although everything is working I must say I mmiss he granularity of data one gets from the charge anytime app as opposed to relying on the running total in the OVO energy app and the erroneous costings applied by the old Indra app.

I'm really looking forward to the release of the latest app which should be compatible  with OVO/Kaluza.

Hopefully in the future the OVO charge anytime app could be linked to the vendors app to give a consistent across the platform controll mechanism for when one needs the charging to take place.

Gaz

Hello, is there any update on multi-vehicle support for the Anytime App where you’re using D2V? My wife has a Cupra Born and it’s been great getting the Anytime charge rate, but I’m due to get and EV soon too. 

I guess if not, I’ll have to go down the route of creating a separate account with a different email address as other have suggested. 

Nothing we’ve heard of. The forum moderators are able to check in with Kaluza and forum volunteers like myself are able to ask to put questions to Kaluza via the forum moderators.

Would you like me to see if yours can be forwarded? I’d definitely be happy to give it a shot.

That would be great 👍 Thanks!

Sure. Leave it with us. Just so you know, I can’t promise or guarantee any response or if you do get one, what it’ll say. But I can definitely ask for permission to forward this one.

Hey @Chimaera500,

If you’re D2V, you're only able to have one vehicle at this moment in time. The team are working to bring back in app support for multicar support, but there's no reliable timeframe for this currently. That old work around with separate accounts isn't available anymore as it was causing issues.

I’ll update this thread with any further developments. 

When trying to pick the energy tariff on the ohme app. If you click ovo as the supplier. It doesn't have charge anytime as the plan. Only something called drive. Can anyone help with this? Thank you.

Hi @Jiffj43 , not sure why you’re trying to link via the Ohme app? If you’re already with OVO then it’s best to look at your account page

https://www.ovoenergy.com/electric-cars/charge-anytime

I will have 2 teslas in the same house. So from previous discussions on here before was under the impression it's best to sync the charger rather than the car? So both cars get the cheaper rate. I'm new to all this by the way

Evening 

We have a charger already setup and used with our OVO anytime charge account - can a second charger be set up for a second family EV and can it be set up with the same OVO main electricity account ?

From what I understand, that feature is currently disabled due to issues. There's plans to bring it back though, once it's been fixed up. 

Hey @dms66 

I’ve asked the team for an update on this to see if they’ve got a timeframe planned out for bringing the function back. I’ll pop back on here when I’ve heard from the team.

Hey @dms66 

I’m back with an update from the team. 

At the moment, it isn't possible for a second charger to be under Charge Anytime at the same time as another. The team are currently working on multi-vehicle support, but there is no time frame for multi-charger support currently.

Hi there,

Is it possible to add a second car to the Charge anytime app. If not are there any workarounds for this.

cheers