Charge Anytime - how can I switch from one car to another or to connect Charge Anytime to multiple vendor accounts?

Hey @Gazwad,

Welcome to the OVO Online Community,

I’ve asked our specialist team and will update this topic when they respond 😊

Many thanks,

I have tried plugging the second car in for several hours but nothing helped so I ended up charging a little at full price.

Hopefully we can move this forwards soon.

Gaz

Hi,

Thanks for the instructions which I have followed but I get an error when trying to use your app.

As per the instructions I have registered the app on a second phone using a second google email address and have also created a second renault account in readiness.

All was going well to the point where I had to enter the credentials for my OVO account into the Charge Anytime app.

If I use the OVO account number I get a "wrong username or password error" if I use the email address which is how I usually log into OVO I get a different error "Something went wrong".

Two different errors whilst trying to associate the OVO account with Charge Anytime but using essentially the same (correct) credentials.

I guess there is something amiss due to the OVO account already being associated with another Charge Anytime account or some other reason which needs clearing.

Perhaps it's as simple as me gaving to log out from the furst Charge Anytime account?

If you can get the relevant information to the correct team for me I will be grateful.

If the need me to dpeak with them my number is below.

Best regards

Gaz

*Edited by Mod*

Hi,

Not sure if the issue was at your end or a glitch with my phone although the credentials were correct and the app up to date but I decided to log out of the Charge Anytime app on my tablet and try with the new account I had created.

Not only did it work this time but it also sorted itself out on the old phone I was using so it looks like it was either the server was overloaded or an issue existed which the team have resolved.

If the account numbers are contiguous then it looks like another 300,000 customers have recently joined Charge Anytime so perhaps the odd glitch is to be expected.

I have gained a bit of insight as to how this all works, unfortunately it means I'll need a new Renault account and a new Charge Anytime email address for each courtesy car I might need to charge or if I were to change my own Vehicle but I'll cross that bridge when I come to it.

Anyway, please mark this as being resolved.

Many thanks,

Gaz

Can the OVO Anytime app/system support charging of more than 1 EV in a household. How do you link to a second car ?

Hey @bmcswiney ,

Yup! That’s supported. If you’re doing it via the Charger you can simply plug in whichever EV needs a top-up. If you’re using D2V Mode, simply set up each EV individually. You may need separate accounts for this route though.

thanks for that. I am using D2V, so my best option would be for my partner to set up her own OVO Anytime app and link it to our joint OVO Energy house bill ?

Do you know if there are any plans to include KIA in the list of supported manufacturers ?

Yes, that’s what we currently recommend.

As I understand things, Kia support is being considered but might be a while before it becomes available.

Or are there any plans to integrate with Myenergy Zappi, which is the charger we have 

That’s also something that might be on the radar. I wouldn’t be surprised if it is!

Can you Help I have two EV and have just signed up for charge anytime with an OHME charger, will I be ok when I switch cars to charge the other vehicle?

Yup! You'll be fine 

Hi @Nevison as Blastoise says, that should work ok. The details show that either a compatible charger or compatible EV should work. Just watch for the need for a smart meter on 30 min readings and no solar panels

https://www.ovoenergy.com/electric-cars/charge-anytime

Just to add that if you wish to charge a different car either concurrently or just a change of vehicle the current system in place for signing up with just a compatible vehicle cannot cope very well.

The issues are being looked at but are more pronounced if you have two cars from the sane manufacturer.

The workaround is to have a different email address used for each car and the associated vendors account.

When you then connect to charge anytime you'll need to sign up with a different email address for each vehicle, feed the credentials to the app but remember you'll still be giving the correct account details for your OVO account.

Depending on which vehicles you have and what account details you set up as well as the age of device being used it can get a bit frustrating.

Hopefully you have a couple of google email addresses you can use, perhaps create a new knew specifically for the vehicle and it's owners app.

HTH

Gaz

Thanks @Gazwad, so registering two vehicles with direct to vehicle is a bit fiddly? 

I wonder if that helps those with two compatible EVs and a compatible charger to choose the latter as the best option...

At my property I have a small Solar PV setup 2kWp which meant I couldn't have the plug-in there.

After talking to Indra it seems doable to change my Podpoint for an Indra Smart Pro without too much waste so just in case we have a sunny day I'm getting one installed.

It has not arrived yet but I fed OVO just the chargepoint name and it said I was good to go.

I'm thinking that since the configuration is done completely differently if you have a compatible chargepoint then the complication of which car is plugged in is simply ignored as OVO can see how much power was used via Kaluza and determine how much of that was imported.

Gaz

I’ve just switched to OVO from Octopus to use Charge Anytime. Just got my Smart meters installed in super quick time and my gas meter is up and running with half hour readings but I’m still waiting for my electricity smart meter to show up in app so I can’t yet register for Charge Anytime in the OVO app. 

While waiting for this I decided  to test the Charge Anytime App and I’m glad to see it all works fine with my Tesla Model 3.  

However I see you have to login to Charge Anytime with your Google or Apple credentials which makes me wonder if 2 people can use Charge Anytime with the same vehicle, specifically a Tesla. Can anyone clarify this? 

I also don’t see how my Charge Anytime App is linked to my OVO account but this might be clear when I can register for Charge Anytime within the OVO App. 
 

Lastly  I have a Hypervolt charger so are there any plans to support this charger for Charge Anytime? I assume this would be much simpler as having 3 apps (Tesla, Hypervolt and Charge Anytime) to control charging is just an added complication. 

Looking forward to getting some feedback and to having Charge Anytime up and running on my OVO account. 
 

I recently switched to OVO and have started to use Charge Anytime successfully with my BMW i4: The Android app installed and set itself up faultlessly and my first charge worked as expected.

Now I am attempting to get it working with my wife’s Cupra Born on her iPhone. The app installs and successfully links to our OVO account and her Cupra account but then it gets stuck at ‘Trying to locate your Cupra’ and there are no options available to try and change, for example, the pinpointed location of the charger in case that is the problem. Uninstalling and reinstalling doesn’t help either because Apple ‘helpfully’ re-uses the previously entered settings, so it starts up at the ‘Trying to locate your Cupra’ page and not at the beginning of setup.

The car’s location is showing correctly in the Cupra app and is updating so I am not sure how to proceed.

Any advice?

Hi @RobG-Reading and welcome to OVO and Charge Anytime!

But am I right in thinking you have the one Tesla EV but you want more than one person to be able to access the Charge Anytime app to manage charging?

I can’t give you a specific time frame for charger or EV compatibility updates, but I know we’re working with these companies in the hope of unlocking as many as possible as fast as possible. One thing though: make sure to turn off scheduled charging on your Tesla app and Hypervolt. You should just use Charge Anytime app for anything charging related. 

Hi @hmillington and thanks for posting this. 

Can you let us know if you’ve already got these separate logins set up?

Customers will need to register separate email addresses/logins on the Charge Anytime app for each vehicle they want on Charge Anytime. The only way to register multiple vehicles is to use a different email account (i.e Google or Apple) for each one. They should register another vehicle by downloading the app on other device (phone or tablet) and registering it with different user credentials (Apple or Google) from the first app.

The OVO login credentials stay the same when they register and the credits earned for both EVs will be added together and applied to the OVO account each calendar month. If customers have 2 vehicles on the same manufacturer app, they'll need to remove one vehicle, create a new account with the manufacturer with a different login, then link the removed vehicle to this login before registering it with Charge Anytime. 

Hi @Tim_OVO,

    Many thanks for your reply.  Yes we have  2 people sharing a single car so I can imagine we might individually need to change charge level, immediate charging or even the schedule. This was just to cover one of us being away and the other needing to change the charge schedule. Normally I’d assume we’d share the same login credentials but as it chooses Google/Apple login then I’m not sure that’s possible (although I haven’t tried it). 

Regarding  multiple apps, I notice that the Tesla controls the max charging level so if your Tesla is set to 80% then setting a higher level in the OVO Charge Anytime App doesn’t override this. To avoid changing this in two apps I assume you can leave  the OVO Charge Anytime App be set to 100% and you just change the actual level in the Tesla App? 
Other than possibly using the lock command in the Hypervolt App, if you want to secure it, then I agree this can be left alone. 

So I’m seeing the credits logged in the OVO Charge anytime app but frustratingly assume these are being lost as my OVO energy account  doesn’t think I have a Smart meter installed. Sadly this seems to take a while as no  daily electricity readings are showing in my energy account even  though it has been showing daily gas meter readings since the day after the smart meters  were installed. This was only a week ago but I’m not sure why the electricity readings show take much long than the  gas ones to show in my account.  I have seen some forum posts suggesting you may have to wait 6 weeks so I hope that’s not the case! 
 

Tim,

Yes -- my wife used her Apple ID, on her own device, for creating the Charge Anytime account. The only thing shared between hers and mine is the OVO account login.

Tried again just now, by logging her out and back in again and it’s still ‘trying to locate your Cupra’.

I also tried logging out of CA on my phone and then logging out/in on hers but that has not improved things either :-(

Thanks for trying and confirming, @hmillington. Can you flag this to our Smart Home team so they can take a look at your account ‘under the hood’: smarthome@ovoenergy.com

Is ‘under the hood’ now out of date with EVs?

I did so yesterday, Tim, and Nathan replied, but his response was boilerplate:

In order to add a second EV to Charge Anytime you will first need to ensure the new EV is compatible with Charge Anytime.

You can view a list of eligible EVs and chargers here

You will then need to create a second account using different sign in credentials than what you used for the first EV (usually on a second device).

You can then link the second Charge Anytime account to the same OVO account, you just need to ensure you login to Charge Anytime using different device credentials (Apple ID/ Gmail account).

We will be introducing a second step soon that will require the second Charge Anytime account to have its own MyOVO login to the same OVO account. This means that the second account/ person will need to be liable on your OVO account and have their own email address (you can set this up by calling the OVO Care team on: 0330 303 5063).

For now you can just set up a second Charge Anytime account and this should be fine. We will notify you if a second email is required for the MyOVO linking in the future.

​Thanks,

Nathan

Smart Home Expert, OVO Energy

-- 

Hopefully he’ll look into it a bit more now I’ve confirmed that doing as suggested has not helped.