Charge Anytime - how can I switch cars, or connect Charge Anytime to multiple vendor accounts?

Hey @Gazwad,

Welcome to the OVO Online Community,

I’ve asked our specialist team and will update this topic when they respond 😊

Many thanks,

I have tried plugging the second car in for several hours but nothing helped so I ended up charging a little at full price.

Hopefully we can move this forwards soon.

Gaz

Hi,

Thanks for the instructions which I have followed but I get an error when trying to use your app.

As per the instructions I have registered the app on a second phone using a second google email address and have also created a second renault account in readiness.

All was going well to the point where I had to enter the credentials for my OVO account into the Charge Anytime app.

If I use the OVO account number I get a "wrong username or password error" if I use the email address which is how I usually log into OVO I get a different error "Something went wrong".

Two different errors whilst trying to associate the OVO account with Charge Anytime but using essentially the same (correct) credentials.

I guess there is something amiss due to the OVO account already being associated with another Charge Anytime account or some other reason which needs clearing.

Perhaps it's as simple as me gaving to log out from the furst Charge Anytime account?

If you can get the relevant information to the correct team for me I will be grateful.

If the need me to dpeak with them my number is below.

Best regards

Gaz

*Edited by Mod*

Hi,

Not sure if the issue was at your end or a glitch with my phone although the credentials were correct and the app up to date but I decided to log out of the Charge Anytime app on my tablet and try with the new account I had created.

Not only did it work this time but it also sorted itself out on the old phone I was using so it looks like it was either the server was overloaded or an issue existed which the team have resolved.

If the account numbers are contiguous then it looks like another 300,000 customers have recently joined Charge Anytime so perhaps the odd glitch is to be expected.

I have gained a bit of insight as to how this all works, unfortunately it means I'll need a new Renault account and a new Charge Anytime email address for each courtesy car I might need to charge or if I were to change my own Vehicle but I'll cross that bridge when I come to it.

Anyway, please mark this as being resolved.

Many thanks,

Gaz

Can the OVO Anytime app/system support charging of more than 1 EV in a household. How do you link to a second car ?

Hey @bmcswiney ,

Yup! That’s supported. If you’re doing it via the Charger you can simply plug in whichever EV needs a top-up. If you’re using D2V Mode, simply set up each EV individually. You may need separate accounts for this route though.

thanks for that. I am using D2V, so my best option would be for my partner to set up her own OVO Anytime app and link it to our joint OVO Energy house bill ?

Do you know if there are any plans to include KIA in the list of supported manufacturers ?

Yes, that’s what we currently recommend.

As I understand things, Kia support is being considered but might be a while before it becomes available.

Or are there any plans to integrate with Myenergy Zappi, which is the charger we have