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Rank 2
simong
Rank 2
March 15, 2023
Solved

Charge Anytime - failed to charge!

  • March 15, 2023
  • 40 replies
  • 4641 views

I have had Charge Anytime for a few weeks now, and other than an issue with Ovo displaying incorrect monthly £/kWh totals, it has been working great, until now!

Plugged in yesterday evening around 6pm, unplugged this morning to find it had not charged at all. Looking in the Ohme app it shows it was plugged in for the duration, but zero charging took place - which has caused a bit of an issue travelling today 😠

The schedule on the Ohme is set to smart charge to 100% by 7am, and has worked perfectly until now. Why did it not charge? Did Kaluza determine that there was no ‘green’ time to do it, so just did nothing? This is very concerning and raises serious questions about the smart charging concept going forward.  

 

    Best answer by Tim_OVO

    Updated on 14/04/26 by Abby_OVO

     

    Ohme chargers is no longer be compatible with Charge Anytime. We’ve recently updated the technology behind Charge Anytime. This is so we can keep making improvements and create new products that reward customers for driving EVs.

     

    It's not been possible to integrate Ohme with this new technology. If you have an Ohme charger you’ll still be able to sign up to Charge Anytime by connecting with an eligible vehicle. We’re constantly looking to open up the eligibility to more EV models so if you don’t see your EV here, keep an eye on our page.


    You can see all eligibility details in our Charge Anytime page here.

     

    Hi @simong @am84 thanks for flagging this. 

     

    The reason your EV didn’t charge was not because there wasn't enough ‘green’ energy on the grid. Charge Anytime should always prioritise fully charging the vehicle for the ready-by time.

     

    For this reason, please contact the Charge Anytime team. Check out the topic link below for all contact methods:

     

    40 replies

    Show previous replies
    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    January 17, 2024

    Hey @stephens, 

     

    It’s best to raise this to ovocharge@ovo.com so they can escalate to Kaluza. The team advised: It could be that the Cupra keeps losing connection and is therefore disconnecting with the Charge Anytime app. We would need to escalate to Kaluza to see if the connection is being lost.

    Renewable Energy? Big Fan.
    S
    Rank 2
    stephens
    Rank 2
    January 17, 2024

    Hi @Emmanuelle_OVO -

    That would be very helpful, but emails to *edited by moderator* bounce back stating:

    “Your message wasn't delivered to *edited by moderator* because the address couldn't be found, or is unable to receive mail.”

    Please provide a working contact.

    S
    Rank 2
    stephens
    Rank 2
    January 17, 2024

    Hi again @Emmanuelle_OVO 

    Further to my message earlier, the email address did work when cut and paste from Ovo’s main website, but not from here. Guess it was Microsoft Outlook misbehaving. Many thanks. Let’s see what the team advise. I’ll repost here if the response may benefit others.

      R
      Newcomer
      Rasasu
      Newcomer
      January 17, 2024

      Hey guys, I have some update . I emailed charge anytime team and they have been very helpful. Basically, he has removed all my previous account numbers and only kept my current one. It seems to have resolved all the issues I had (he told me multiple accounts can cause conflicts in charging) 
       

      Now it works like magic. I came home at 6pm- set the app to fully charge my car from 60% to 100 % by 10.30pm and it is doing that as per schedule. I can see the charging is working smooth so far. I will keep everyone posted later today. 

        R
        Newcomer
        Rasasu
        Newcomer
        January 17, 2024

        The charge anytime app is working properly for me now. 

          Emmanuelle_OVO
          Retired Moderator
          Emmanuelle_OVO
          Retired Moderator
          January 18, 2024

          No problem! Yes, please do pop back if the response will help other Community Members 🙂

          Renewable Energy? Big Fan.
          R
          Newcomer
          Rasasu
          Newcomer
          January 24, 2024

          Updated on 29/05/26 by Abby_OVO

          @stephens try this email . This worked for me

          *edited by moderator*

          I managed to get my issue sorted via this email. 
          a chap called Nathan was very helpful 

          The email address for all things Charge has since changed to ovocharge@ovo.com. ​​​ You can also find all contact options for the team in the topic below:

           

            J
            Newcomer
            JRhod
            Newcomer
            March 23, 2024

            Hi @Emmanuelle_OVO 

            I emailed charge anytime *edited by moderator* on 16 March as been having consistent issues with failed charges on Cupra Born for weeks, but still no reply. 

            Can someone get back to me please? 

            Emmanuelle_OVO
            Retired Moderator
            Emmanuelle_OVO
            Retired Moderator
            March 25, 2024

            Hey @JRhod,

             

            I’m sorry to hear this,

             

            Can you private message me your email address and I’ll ask the team. 

            Renewable Energy? Big Fan.
            J
            Newcomer
            JRhod
            Newcomer
            March 25, 2024

            Hi @Emmanuelle_OVO assume you don't need this information as I got an email response at the same time you sent this message 

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