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I have had Charge Anytime for a few weeks now, and other than an issue with Ovo displaying incorrect monthly £/kWh totals, it has been working great, until now!

Plugged in yesterday evening around 6pm, unplugged this morning to find it had not charged at all. Looking in the Ohme app it shows it was plugged in for the duration, but zero charging took place - which has caused a bit of an issue travelling today 😠

The schedule on the Ohme is set to smart charge to 100% by 7am, and has worked perfectly until now. Why did it not charge? Did Kaluza determine that there was no ‘green’ time to do it, so just did nothing? This is very concerning and raises serious questions about the smart charging concept going forward.  

 

No problem! Yes, please do pop back if the response will help other Community Members 🙂

@stephens try this email . This worked for me

chargeanytime@ovo.com

I managed to get my issue sorted via this email. 
a chap called Nathan was very helpful 

 

Hi @Emmanuelle_OVO 

I emailed chargeanytime@ovo.com on 16 March as been having consistent issues with failed charges on Cupra Born for weeks, but still no reply. 

Can someone get back to me please? 

Hey @JRhod,

 

I’m sorry to hear this,

 

Can you private message me your email address and I’ll ask the team. 

Hi @Emmanuelle_OVO assume you don't need this information as I got an email response at the same time you sent this message 

If that email solves your problem, then you should be good now, hopefully!

If not, stop by the Forum again and we’ll see what your options are.

Hi @Blastoise186 , it didn't sadly, just a cut and paste email suggesting checking I don't have scheduled charging set up on my car or charger (I don't), and to delete the car and update the app software (one of the first things I did/checked when it started playing up). 

 

 

Hmm… Ok…

I’d respond to that so you can get past the initial questions, letting them know what you’ve done so far. Once you’re past that, it’ll probably get a better response.

Keep us informed here too - we’re watching this closely.

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