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Rank 2
simong
Rank 2
March 15, 2023
Solved

Charge Anytime - failed to charge!

  • March 15, 2023
  • 40 replies
  • 4641 views

I have had Charge Anytime for a few weeks now, and other than an issue with Ovo displaying incorrect monthly £/kWh totals, it has been working great, until now!

Plugged in yesterday evening around 6pm, unplugged this morning to find it had not charged at all. Looking in the Ohme app it shows it was plugged in for the duration, but zero charging took place - which has caused a bit of an issue travelling today 😠

The schedule on the Ohme is set to smart charge to 100% by 7am, and has worked perfectly until now. Why did it not charge? Did Kaluza determine that there was no ‘green’ time to do it, so just did nothing? This is very concerning and raises serious questions about the smart charging concept going forward.  

 

    Best answer by Tim_OVO

    Updated on 14/04/26 by Abby_OVO

     

    Ohme chargers is no longer be compatible with Charge Anytime. We’ve recently updated the technology behind Charge Anytime. This is so we can keep making improvements and create new products that reward customers for driving EVs.

     

    It's not been possible to integrate Ohme with this new technology. If you have an Ohme charger you’ll still be able to sign up to Charge Anytime by connecting with an eligible vehicle. We’re constantly looking to open up the eligibility to more EV models so if you don’t see your EV here, keep an eye on our page.


    You can see all eligibility details in our Charge Anytime page here.

     

    Hi @simong @am84 thanks for flagging this. 

     

    The reason your EV didn’t charge was not because there wasn't enough ‘green’ energy on the grid. Charge Anytime should always prioritise fully charging the vehicle for the ready-by time.

     

    For this reason, please contact the Charge Anytime team. Check out the topic link below for all contact methods:

     

    40 replies

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    R
    Newcomer
    Rasasu
    Newcomer
    January 6, 2024

    Hi there, I have emailed OVO charge anytime team and I think they managed to identify the problem. They said I have 2 active accounts which might be conflicting with each other. Unfortunately, I am unable to erase one of the accounts because it was on my old iPhone which I have already factory reset and sold it off . I am not sure if they can manually remove that account from their side. Anyone had similar issue in the past .

    thanks for all the help 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      January 6, 2024

      With your permission, the team can fix this on your behalf by deleting the dead account from their side. :)

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        R
        Newcomer
        Rasasu
        Newcomer
        January 6, 2024

        Thank you @Blastoise186 - I will email them to erase it. Love the name blastoise - guess you are a Pokemon fanboy like me 

          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          January 6, 2024

          Yup, 20+ years. And Blastoise is my favourite one. :D

          Still struggling to grind Indigo Disk though to get past the fairy type gym. I think they made it too hard tbh - even my Level 88 Quaquaval is struggling despite the level advantage (yes, I know Fairy is strong against Fighting).

          I would just use my box of league beating legendary beasts from previous gens… But you can’t...

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
            R
            Newcomer
            Rasasu
            Newcomer
            January 6, 2024

            @Blastoise186 - which Pokemon game is this ? I haven’t played much since the Pokemon Arceus . 

              Blastoise186
              Super User
              Blastoise186Super User
              Super User
              January 6, 2024

              9th Gen Scarlet and Violet

              Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
                S
                Rank 2
                stephens
                Rank 2
                January 14, 2024

                I’m having problems with failed scheduled EV charges using the OVO Charge Anytime app. Seems to have happened on average once in every three overnight charges since early December. The vehicle is a Cupra Born v2 (Volkswagen AG) with a Hypervolt 2.0 EV charger. (No scheduled charges are set in the vehicle or charger - just the app.) Prior to December I can only recollect one failed scheduled charge in 6 months.

                OVO states "Seat internal server errors also impacting the MyCupra app" that have seen a spike in reported problems, but have yet to provide clarification about when this will be resolved.

                Today I deleted a duplicate app on a second phone, and linked the vehicle to wi-fi at home to see if either increases reliability.

                Anyone else experiencing problems, or received additional info from Cupra/VAG or OVO?

                Emmanuelle_OVO
                Retired Moderator
                Emmanuelle_OVO
                Retired Moderator
                January 15, 2024

                Sorry for the problems you’re experiencing @stephens, I’ll raise this internally. 

                Renewable Energy? Big Fan.
                R
                Newcomer
                Rasasu
                Newcomer
                January 15, 2024

                Today I have noticed that I have been logged out from the app. I need to re add my car back to the charge anytime app. I have done that and it shows I have different account number then previous number. 
                 

                When I connected the car to charge it’s showing charging although the car is not charging. normally when I plugged in , it will show what time the charging will start at night, today it’s showing your car is charging when it’s actually not.  
                 

                I am at lost to be honest. Previously I emailed the OVO charge anytime team to remove my previous account as it was linked to my old iPhone that I don’t have anymore , now the app logged me out and when I added my Tesla I have a new account number now which shows it’s charging when the charger is plugged in although not charging. 
                 

                can anyone guide me. I have emailed them again 

                 

                 

                Emmanuelle_OVO
                Retired Moderator
                Emmanuelle_OVO
                Retired Moderator
                January 16, 2024

                Hey @Rasasu,

                 

                Sorry to hear this,

                 

                I’ve not heard of this issue before, do you recognize the account number? Is it your old/new account number? 

                 

                You’ve done the right thing in contacting the team, if you can, please pop back with an update as this advice may help others in a similar situation. 

                Renewable Energy? Big Fan.
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