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Best answer by BPLightlog

Updated on 02/02/26 by Ben_OVO

Hi @Grandstrike and welcome to this customer forum. The credits bit is detailed in the terms and conditions https://www.ovoenergy.com/terms/charge-anytime-terms

extract …

4. Charge Anytime Credit 

4.1 All electricity you use will initially be charged at the normal unit rate you pay for your OVO Energy plan – and these rates will be reflected in your live balance and on your bill, along with your normal standing charges.

4.2 In the first working week of each month, you’ll receive a credit based on how much of your total electricity usage in the previous month went into charging your EV (as calculated by the Kaluza Flex Platform). This will be your Charge Anytime Credit. 

27 replies

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S
Rank 2
sb123
Rank 2
October 22, 2024

Hi all, 

I have recently joined CA and was expecting my first bill to have been generated following my submission of my smart meter reading on 15th of October.

How long after receiving a meter reading should I expect to receive my bill so I can see how many credits I have accrued? 

Thanks in advance. 

BPLightlog
Super User
BPLightlogSuper User
Super User
October 22, 2024

Hi, I don’t know if you’ve seen the various guides but according to the setup you should see any due credit the first week of the month following 

 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    J
    Newcomer
    Jodieandjohn
    Newcomer
    January 23, 2025

    Please help 

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    January 24, 2025

    Good morning ​@Jodieandjohn 

     

    Thanks for your post, and welcome to the OVO Forum. 

     

    Please could you let us know exactly what you require help with, including as much information as possible - we’ll be happy to assist!

    Powered by the Sun
    J
    Newcomer
    Jodieandjohn
    Newcomer
    January 24, 2025

    Sorry it didn’t upload my post correctly. I used charge anytime for the first time, I definitely understand the process, but after I charge, should the credits so far show up on my anytime side saying what I saved so far? Or is there a 24 hour or so delay well it’s worked out? I am new to this. Thank you in advance. Guess I was looking for confidence that I set up correctly. On my ohme app it says anytime tariff. Thanks John 

      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      January 24, 2025

      Hi John, if you check, you’ll see that credits don’t get added until the following month. 

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
        J
        Newcomer
        Jodieandjohn
        Newcomer
        January 24, 2025

        Ahh it’s changed! I put a tiny bit of charge in to test but this is what I was looking for. I no credits don’t get added until following month, but I was looking for confirmation it was working. Thanks for replies

        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd