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Best answer by BPLightlog

Updated on 02/02/26 by Ben_OVO

Hi @Grandstrike and welcome to this customer forum. The credits bit is detailed in the terms and conditions https://www.ovoenergy.com/terms/charge-anytime-terms

extract …

4. Charge Anytime Credit 

4.1 All electricity you use will initially be charged at the normal unit rate you pay for your OVO Energy plan – and these rates will be reflected in your live balance and on your bill, along with your normal standing charges.

4.2 In the first working week of each month, you’ll receive a credit based on how much of your total electricity usage in the previous month went into charging your EV (as calculated by the Kaluza Flex Platform). This will be your Charge Anytime Credit. 

27 replies

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N
Rank 8
Nick Challacombe
Rank 8
May 5, 2023

No, I see the government credits and the interest credits but against the OVO anytime it reads 0 . It should be 33.4 - 22.4 x number of units used on anytime which in my case is all the power my EV uses as I never boost.

Thank you.

S
Newcomer
Sirus67
Newcomer
May 5, 2023

I have a similer problem, everything is working, it chages at anytime and is ready when i need at the time I set in the morning. BUT after 3 months of use my bill does not show a credit. I acknowledges that I am on the correct rate but against the EV anytime credit it reads Zero.

Who can I ask?

Thank you.

 

 

Have you tried the Smart Home team @Nick Challacombe ?

Have you tried ovocharge@ovo.com  *edited by moderator*

N
Rank 8
Nick Challacombe
Rank 8
May 5, 2023

No, thank you I have never heard of it, will do so now and revert.

    J
    Newcomer
    John H 5
    Newcomer
    June 2, 2023

    Hi, have something slightly baffling. We have Charge Anytime. However, the credits we see on the Charge Anytime App, apart from part of month 1, do not appear on the electricity invoices. Any ideas on what could be wrong? 

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    June 2, 2023

    Hi @John H 5 not sure how long you’ve had Charge Anytime but presumably you’ve seen their explanation about how the credit is shown?

     

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      D
      Newcomer
      deklinda
      Newcomer
      October 6, 2023

      Just about 3 weeks into using Charge anytime. Can anyone tell me when i should expect the credit paid into my OVO Account.

      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      October 6, 2023

      Just about 3 weeks into using Charge anytime. Can anyone tell me when i should expect the credit paid into my OVO Account.

      If you look at the post before yours there’s a note about that

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
        D
        Newcomer
        deklinda
        Newcomer
        October 6, 2023

        I seen that so credits should be in for what I used in September by the start of next week.

          B
          Newcomer
          Blanc88
          Newcomer
          November 7, 2023

          I’ve been using Charge anytime EV since August 2023, and have successfully connected the App with Audi Etron; meaning the connection is live and detailing my monthly saving. 

          The problem is that to date, I’ve not received any credit/rebate on my OVO account.

          I have called OVO over 10 times, with numerous emails. The conversation appears to always be the same in that they first advise that they do not have a department that deals with anytime EV, and once I finally find someone that is willing to help ( usually within an hour on the phone) I'm advised that it will appear on my next bill. Which never does. 

          Ive contacted the following numbers/contacts to no avail:

          Online Chat
          0330 303 5063
          email *edited by moderator*

          Who do I speak to, and who resolves this for me ?

          Tim_OVO
          OVO Staff
          Tim_OVO
          OVO Forum Legend
          November 8, 2023

          @Blanc88 I’ve offered some help with this on your other post here

           

           

          Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
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          Terms & ConditionsAccessibility statement

          OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

          OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

          OVO (S) Gas Limited is part of OVO Group Ltd