Can I Get Charge Anytime with a Zappi charger?

No worries Emmanuelle_OVO!  My EV adventure is still in it’s early days.  I am buying my electric Smart#1 car from Arnold Clark which has a deal with Bumblebee to install chargers … and they offer the Indra Smart Pro charger so looks like I am on track.  The solar PV element will be (hopefully) a phase 2 add-on next year all going well.

OK neil0129 … can you be a bit more informative in terms of why you think it’s a farce?

As my car, Kia is not on the list, i needed to buy a charger, only 2 work with OVO, Ohme and Indra.  As i have solar panels, only Indra is approved.

So had this installed on 14th Feb.

Told by installer, that the Indra app does not work with Charge Anytime (despite being the only charger i could use) and have to use the web app, which has no security features at all, very basic.

But ok, worked fine for 2 weeks.  

Now, when i log into my ev section on Ovo website, its saying it cant see my charger therefore i wont be getting the CA rate.

Been onto customer support since, no resolution.  But they saying dont worry, although you cant see the data due to a webite “error” we can so you will still get the reduced rate.

I dont trust that at all, so i have asked if you can see how much everrgy i have used, tell me what you see, and i will compare that with what the Indra app is telling me ive used so i can compare, they wont, so i no idea if i will be paying 27p an kWh or 7p, massive difference.

As soon as my contract is up im moving onto aanother supplier, with a simplier, off peak tarrif, so much simplier and clearer.

Thanks.  Sorry to hear your bad news story.  This is what worries me … the things “you don’t know you don’t know” 😐 I need the low 7p rate to make this work for me. 

Emmanuelle_OVO (or anyone else at OVO):  Can you address the situation that Neil0129 describes above?  Is it correct that the Indra mobile App won’t work with the OVO Charge Anytime tariff?  Are the bugs worked out of the OVO Charge Anytime technology?

It worried me even before i got it installed as heard a lot of bad reviews.  But not out of Contract to June and i need the cheap rate as well so i went ahead with it, bad choice it seems.  But can get out of this contract in May i think so have to bite the bullet to then.

It sounds like one or two setups are not done properly. I’ve used Indra with Charge Anytime for months with no problem at all. 
There are some key rules to follow but everything is shown here in good detail. 
Our solar PV match in perfectly too - that’s why we chose the Indra charger in the first place. 
 

Hey @Andrew Walker,

Neil’s issue appears to be specific to his account, his charger isn’t send OVO charging data, his ticket is currently sat with the team and due to be worked on. 

Great to hear this AVO8! 🙂 I’ve added two green tech badges to your account so that other green tech enthusiasts can identify you. 

Anyone have experience of using a zappi charger with OVO Anytime? Are they compatible? Have seen older posts which suggest not. 

Hi ​@Murrind , if you look at the website, you’ll will see a list of compatible chargers and EV’s https://www.ovoenergy.com/electric-cars/charge-anytime-cars-and-chargers

You need either a compatible charger or EV to use charge anytime. Zappi is not a compatible charger currently, but if your EV is compatible, you could use one