I have both our cars on the charge anytime app. Each time I start charging I have to add another electric vehicle as otherwise charging doesn't start. This cannot be right!

I also have two account numbers!

Howdy @Snootyooty ,

You might want to let the Charge Anytime team know via chargeanytime@ovoenergy.com .

They can dig the logs and figure this out with you.

Thank you Blastoise186. I will contact the charge anytime team.

Hi @Snootyooty,

I’m sorry to hear that you’re having trouble with your Charge Anytime app. Please let us know if you’re having any trouble getting through to the team for help. 

I’ve also added an EV badge to your profile as you’ve mentioned having an electric vehicle. This helps other community members with green tech to identify you.

Thank you Shads_OVO. I will contact the team today.

It was all working fine with two EVs set up and added to one account but then I noticed I’d been logged out of Anytime and upon going back in there were no longer any cars registered. It is now cycling continually between charging and not charging. What’s gone wrong?

ID3 and Cupra Born

Howdy @Chimaera500 ,

Usually in these cases the Charge Anytime team will need to dig the logs to figure this out. I’m really sorry, but this isn’t a power held by Forum Volunteers such as myself.

Give chargeanytime@ovo.com or 0330 175 9678 (option 2) a try! They’ll be able to dig this one.

Hi @Chimaera500,

I’m sorry to hear this.

I can see that some good advice has already been given by one of our forum volunteers. If you’re unable to get through to the team on the number provided please let us know so we can see if we’re able to help further.

This thread may also be helpful:

Hi all.

I currently use charge anytime with my wifes Cupra Born and have no issues.

However, Im looking at buying a Volvo C40 and this car isnt compatible with charge anytime currently.

I have a standard Rolec charger.

If I change to an Ohme charger that on the ovo approved list, will both cars then be able to use charge anytime?

Its a total pain to have to change chargers and pay the associated ££££, but I cant see any other choice.

Hi,

Yup, that’s possible - but you’ll need to get the Charge Anytime team to help with switching over the settings - 0330 175 9678 should do the trick.

Perfect, thank you.

Hey @Kugaman1 

As Blastoise186 has already mentioned that would certainly be the way to go about having more than 1 EV where at least 1 wasn’t on our compatible EV list - so long as your charger is on our compatible list, you can charge any car you like.

There’s also a couple of other topics related to having 2 EVs on Charge Anytime, I’ve linked to these below if you decide to go ahead with that change they should come in handy: