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Rank 1
John C
Rank 1
Oct 15, 2023 3:49 AM UTC
Solved

Can I add a second car to my Charge Anytime?

Hi, I have 2 electric cars and hoping to use Charge Anytime for them,

I can see a response from OVO on a similar question 8 months ago where they said a new app update would allow this and was imminent, 
it seems this has not happened yet.


Does anyone have any realistic workaround before I give up and change suppliers,

 

thanks in advance 

Emmanuelle_OVO
Emmanuelle_OVOBest Answer
Retired Moderator
Oct 16, 2023 2:13 PM UTC

Updated on 05/02/26 by Ben_OVO

 

You are now able to add more than one EV for Charge Anytime from the Charge app (download here).

 

 

Who can get Charge Anytime

 

There are now two ways you can get Charge Anytime:

 

 

You must have an eligible EV or smart charger. We’re constantly looking into ways to broaden eligibility of this product so, if your technology isn’t currently on this list, keep an eye on our page for updates! 

 

 

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Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
Dec 5, 2023 11:24 AM UTC

Hey @dms66,

 

From the team:

 

The Polestar is not a compatible car so would need a compatible (Indra/Ohme) charger to use Charge Anytime. If they were to get a compatible charger Charge Anytime would work with either car. At the moment only the compatible car (ID3) will work.

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Rank 2
dms66
Rank 2
Dec 5, 2023 1:41 PM UTC

Thank you for the replies …

I know that the smart charger is required for the Polestar, so the unaddressed question relates to charging both cars --- Can the ID3 be charged from its current charger and the polestar charged from a smart charger, at the same time on the same OVO anytime account, daytime or overnight ?

 

Rank 2
dms66
Rank 2
Dec 5, 2023 1:43 PM UTC

Please ensure that you keep in mind that BOTH cars need charging at the same location at the same time - so two chargers are required !

Jeffus
Rank 20
Jeffus
Rank 20
Dec 5, 2023 1:55 PM UTC

Please ensure that you keep in mind that BOTH cars need charging at the same location at the same time - so two chargers are required !

You can email your question directly if you want to

 

https://www.ovoenergy.com/electric-cars/charge-anytime-faqs

 

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
Dec 6, 2023 10:10 AM UTC

Updated on 29/05/26 by Abby_OVO

 

Hey @dms66,

 

If you got an Ohme or Indra charger I’d imagine there wouldn’t be an issue with adding your second non-compatible EV to Charge Anytime. 

 

It might be best to double check with the smart home team: 

 

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Newcomer
Nimitgoyal
Newcomer
Jan 15, 2024 8:51 PM UTC

Unable to add second EV.

 

just set up the app. First EV added to my wife’s phone (with her account) & all worked fine. 
 

Tried to add second EV ti my phone (a separate account) and as images show- it identified the EV but then fails to complete the link. 
 

I also tried to do this on one phone but same outcome. 
 

any suggestions?

 

nimit

Blastoise186
Super User
Blastoise186Super User
Super User
Jan 15, 2024 8:53 PM UTC

Hi @Nimitgoyal ,

Please use the same account for both. If that fails, ping an email and that team will help you out.

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    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    Jan 16, 2024 11:36 AM UTC

    Hey @Nimitgoyal,

     

    Sorry for the issues you’re having,

     

    Is the second vehicle compatible with Charge Anytime? Or is it the charger that’s compatible? 

    Renewable Energy? Big Fan.
    Newcomer
    Nimitgoyal
    Newcomer
    Jan 16, 2024 12:07 PM UTC

    Hi Emmanuel

     

    thank you for the reply.

     

    they car is compatible with the app (Audi A3 Sportback TFSIe 2021). As the picture shows, the app recognises it and message displayed says it’s connected but when I click complete, it doesn’t progress. 
     

    have tried on several occasions with more than one phone as well. But no success 

    Rank 2
    Cbruntooo
    Rank 2
    Jan 17, 2024 8:52 AM UTC

    Hi 

     

    I believe this issue is linked to another issue that is currently going on with the VAG. At the moment we are unable to get a charge setup as something is going on at Skodas end. Are you able to get a charge at all setup?

    Show more replies
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