Audi Q4 not charging with Charge Anytime app

Hi @jonathonhunterhill,

I can see that our forum volunteer has already given some great advice here.

Please keep us updated with how you’re getting on and if you’re having any further issues.

BPLightlog wrote:

With a compatible EV but not charger, you need the manufacturers app as CA uses a link to be able to control things. 
 

(Taken from the guide linked above)

Good afternoon,

I’ve finally managed to connect to the charger (Project EV). I now have settings available to me.

What do I have to do to set the charger to respond to the OVO app instead of its own schedule? There’s an option for Pre-set Charging where I can set a schedule, or I have a menu choice of “Method of Control” with the options being APP, RFID, and Plug&Charge.

Thanks again!

Edit: I have spoken to Project EV about this, and it should be in Plug&Charge mode. That mode allows external apps to connect to it.

I think now the issue might be that the car keeps changing it’s internal schedule despite my doing absolutely nothing.

Hi @jonathonhunterhill,

It’s great to hear you’re making some progress with this.

If you’re still having trouble, it may be worth reaching out to to the Charge Anytime team directly via email at chargeanytime@ovo.com or by phone on 0330 175 9678 (option 2).

This thread may also be helpful:

• Charge Anytime - Topic Hub & How to get in touch F.A.Q.

Shads_OVO wrote:

Hi @jonathonhunterhill,

 

It’s great to hear you’re making some progress with this.

 

If you’re still having trouble, it may be worth reaching out to to the Charge Anytime team directly via email at chargeanytime@ovo.com or by phone on 0330 175 9678 (option 2).

 

This thread may also be helpful:

 

• Charge Anytime - Topic Hub & How to get in touch F.A.Q.

 

The car is still doing whatever it wants, frankly. I have emailed them already but have heard nothing. I will try and call them.

Hi @jonathonhunterhill,

Please keep us updated if you’re having any trouble getting through to the team.

I received an email back from the team yesterday. It said the following:

In order for the Charge Anytime app to work correctly, your wall charger has to provide continuous charge to your vehicle, otherwise it can cause conflicts with the smart charge schedules sent by the Charge Anytime app.

The Charge Anytime app calculates a new smart charging schedule for your car every time it is plugged in at home, which sometimes requires the vehicle to start, stop and restart charging to help balance the local electric grid, attempting to make best use of green and surplus energy.

 

We have noticed that there is an issue with Project EV chargers which is causing interference with the Charge Anytime smart schedules. What we have deduced is that the charger is not able to provide continuous charge at all times, which is crucial for our control. After any period of significant inactivity, it appears that the Project EV charger enters a state whereby it stops offering power to the EV. This is not a problem if the EV charges immediately on plug in and stops accepting charge once it is full. However, this interferes with Charge Anytime schedules and, if there is a gap between charging intervals, the subsequent charging commands sent by our app are not successful as the Project EV charger no longer offers power.

 

We have raised the issue with Project EV and they have advised that the latest firmware should allow the chargers to continue to offer charge if the vehicle schedule stops, then starts a charge later on. However this has not worked for some customers.

 

We noticed that for those customers that plug in the EV later in the evening ( closer to their ready by time) or set any earlier Ready by time  there are less issues as there are less and shorter gaps between charging intervals and this may prevent Project EV charger from entering the inactive state.

 

We understand that this incompatibility can affect the day-to-day use of your vehicle. Our engineering team is working hard to identify possible solutions for Charge Anytime with Project EV chargers, if the above workaround is not helping, as a last resort we suggest that you delete your Charge Anytime account via the account page in the app.

Hi @jonathonhunterhill,

It’s good to see you’ve received a response from the team.

I apologise that we weren’t able to fully resolve the issue for you. Hopefully the team are able to find a solution to this soon.

Been getting smart charge on Audi Q4 until tonight. App showing car as charging away from home even though car plugged in at home. Charging is at full cost. Anyone had the same issue 

Hey @DPA !

Have a chat with the team in the morning! 0330 175 9678 Option 2. They’ll be able to fix this! :)

Hi @DPA,

Have you managed to get in touch with the team about this? Are you still having this issue?

Yes - spoke to someone yesterday, was advised to delete the car and add back.

Took couple of attempts to delete.

Just tried it now, seems ok 

Thanks @Blastoise186 for helping 

Hi @DPA,

That’s great to hear!

Please let us know if you have any further issues.