AUDI Q4 Charge Anytime isn't working and now I can't reconnect my car - I'm now missing out on saving

Forum|Forum|2 years ago
November 27, 2023
15 replies
1014 views

I’ve had Charge Anytime for a couple of months with my Audi Q4, and it was working fine. Recently it’s not been working well and missing charges and therefore no credit with the Charge Anytime App. I decide I’d remove the car from the app and try adding it again to see if that would improve things. However…….now I can’t even add my car to the app. I just get a message saying “the vendor is currently experiencing issues on their side, please try again later”. I’ve had this for over 24 hours now.

The only reason I switched to OVO rather than Octopus, was for Charge Anytime. But, if I can’t add my car and get the good rate, what is the point!? Whilst I appreciate this may not be OVO/Kazula’s fault, they are still saying Charge Anytime can be used with an Audi Q4.

Anyone else having similar problems?

Best answer by Jeffus

Updated on 28/05/26 by Abby_OVO

Hi @mdanhieux

I am just a customer like you

Sorry to hear about the issues.

If you haven't already, you are probably best off emailing the smart home team so they can look into whether they can see anything strange with your account or suggest what to do with your specific issue

Email them from the email address registered with OVO.

Here is an example of a user with the Q4 and a podpoint charger in case it helps

It is probably worth searching the forum for posters with a similar setup as yours and tagging them to see if they reply.