Skip to main content
M
Rank 4
mdanhieux
Rank 4
November 27, 2023
Solved

AUDI Q4 Charge Anytime isn't working and now I can't reconnect my car - I'm now missing out on saving

  • November 27, 2023
  • 15 replies
  • 1014 views

I’ve had Charge Anytime for a couple of months with my Audi Q4, and it was working fine. Recently it’s not been working well and missing charges and therefore no credit with the Charge Anytime App. I decide I’d remove the car from the app and try adding it again to see if that would improve things. However…….now I can’t even add my car to the app. I just get a message saying “the vendor is currently experiencing issues on their side, please try again later”. I’ve had this for over 24 hours now. 

The only reason I switched to OVO rather than Octopus, was for Charge Anytime. But, if I can’t add my car and get the good rate, what is the point!? Whilst I appreciate this may not be OVO/Kazula’s fault, they are still saying Charge Anytime can be used with an Audi Q4. 

 

Anyone else having similar problems?

Best answer by Jeffus

Updated on 28/05/26 by Abby_OVO

 

Hi @mdanhieux 

I am just a customer like you

Sorry to hear about the issues. 

If you haven't already, you are probably best off emailing the smart home team so they can look into whether they can see anything strange with your account or suggest what to do with your specific issue

Email them from the email address registered with OVO.

Here is an example of a user with the Q4 and a podpoint charger in case it helps

It is probably worth searching the forum for posters with a similar setup as yours and tagging them to see if they reply.

 

Want to know more about how Charge Anytime works? Check out this really helpful YouTube video from the team!

15 replies

A
Newcomer
Andyf1604
Newcomer
September 6, 2023

Hi
I’m a recent OVO customer.
I switched as I’ve just recently got an Audi Q4 e-tron.
I’ve downloaded the OVO Charge Anytime app and also have a MyAudi account set up.
I am trying to connect to Kaluza on the Charge Anytime app via my MyAudi account username and password but it states ”the vendor is currently experiencing issues on their side”.
I phoned Audi about this and they’ve said to contact OVO as there is nothing they can see an issue with at their side.
Any help please?

BPLightlog
Super User
BPLightlogSuper User
Super User
September 6, 2023

Hi @Andyf1604 , can I just check when you switched as it takes a while for things to connect behind the scenes

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
A
Newcomer
Andyf1604
Newcomer
September 6, 2023

Hi 

I switched on 31st Aug. My OVO online account went live yesterday morning.

thanks

BPLightlog
Super User
BPLightlogSuper User
Super User
September 6, 2023

Updated on 19/02/24 by Emmanuelle_OVO:

You might still be not fully connected in that case. OVO mention 

Smart meter links are key for the tariff add on so these are a key determinant 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    A
    Newcomer
    Andyf1604
    Newcomer
    September 7, 2023

    Ok thanks for the help. I’ve already got a smart meter and have sent the meter readings on 31st Aug.

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    September 7, 2023

    Ok thanks for the help. I’ve already got a smart meter and have sent the meter readings on 31st Aug.

    That’s good - they just need to be in direct communication with OVO for them to use their system. 

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      Jeffus
      Rank 20
      JeffusSolved
      Rank 20
      November 27, 2023

      Updated on 28/05/26 by Abby_OVO

       

      Hi @mdanhieux 

      I am just a customer like you

      Sorry to hear about the issues. 

      If you haven't already, you are probably best off emailing the smart home team so they can look into whether they can see anything strange with your account or suggest what to do with your specific issue

      Email them from the email address registered with OVO.

      Here is an example of a user with the Q4 and a podpoint charger in case it helps

      It is probably worth searching the forum for posters with a similar setup as yours and tagging them to see if they reply.

       

      Want to know more about how Charge Anytime works? Check out this really helpful YouTube video from the team!

        BPLightlog
        Super User
        BPLightlogSuper User
        Super User
        November 27, 2023

        Which charger are you using @mdanhieux ? Some have seen some recorded issues with Audi and podpoint in the past with similar initial issues.

        Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
          S
          Rank 2
          Soo P
          Rank 2
          December 1, 2023

          Hi @mdanhieux 

          Audi Q4 Owner /Pod Point Charger and on OVO Charge Anytime since March 2023. 

          For the past three days I have had problems with the Audi Connect and CA apps connecting to each other - the car is “unplugged” when its plugged to the Pod Point at home,  and then when the OVO CA finally did connect showing that its regular overnight schedule was in place, it didn't charge at all.  Last night the CA app again wouldn't connect with the Audi app at all, so the car charged immediately it was paired to the Pod Point via Audi Connect, so no overnight savings at all.   Car is now fully charged, with CA app now connected and showing its regular overnight charging schedule, but no confidence it will charge?!?  

          Interestingly my neighbour is having the same issues with his Q4, Audi Connect and CA app again only for the last few days … we have both written (edited by moderator) to check what has suddenly gone wrong as its been fine the past 8 months, with only one blip when Pod Point updated its app.  He doesnt have a Pod Point charger, so can only assume its an Audi/CA issue … 

          Anyone else having these problems? 

          M
          Rank 4
          mdanhieuxAuthor
          Rank 4
          December 1, 2023

          Can't find that post on the forum but sounds like a very similar issue to mine. 

          Is Kaluza having problems with Audi EVs? 

          Show more replies
          Terms & ConditionsAccessibility statement

          OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

          OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

          OVO (S) Gas Limited is part of OVO Group Ltd