Updated on 18/02/25 by Ben_OVO
@billyrayuk I had a really good phone call with the anytime team, I have not got to end of issues yet but was good to hear that they are investigating it and hopefully get some resolution as came up with what could be an issue for one of the cars.
The OVO software on a basic level works out the percentage difference between when you start and stop charging, compared to your usable battery capacity. Using this and some other allowances gives the charge amount.
We went through the Tesla data and most the time it was less than 5% out.
The Mini PHEV though was 30% out.
If you have access to your car charging data and your charger data compare the two together, I don't have any which give the same figure. This is due to a similar method on the car and charger just doing calculations.
Realistically the best was to get the best results is to ensure you have the app set right, your car has a good connection to the internet before you start charging. Finally you have the car setup correctly for the Anytime App to control it.
When I get any further with the Mini PHEV I will share it.
Any discrepancies such as this should be raised directly to our Charge Anytime team, who can be reached via email (chargeanytime@ovo.com). The Charge Anytime FAQ’s page can be found here. You can also find useful info in these previous Forum topics:
