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Hi there, it looks like we had a power cut in our block today and now there us no display on my prepayment meter?

  • December 12, 2024
  • 4 replies
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L
New Member***

Hi there, it seems we had a power cut in our block today but now there is no display on my pre payment meter? 

Best answer by Blastoise186

Good evening ​@looby22 ,

Sorry for the wait! Forum Volunteers such as myself check-in on a random basis when we’ve got some free time, so we might not always reply quickly. We’ll always know you’re waiting though!

Sounds to me very much like the Meter has gone into Free Vend Mode. Your electricity supply will remain ON and you temporarily have “Unlimited” Credit. However, you’ll need to pay this back later.

Please call OVO Support in the morning on 0330 175 9669 and report this. It’ll require an engineer visit to resolve.

Thanks!

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Blastoise186
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  • December 12, 2024

Good evening ​@looby22 ,

Sorry for the wait! Forum Volunteers such as myself check-in on a random basis when we’ve got some free time, so we might not always reply quickly. We’ll always know you’re waiting though!

Sounds to me very much like the Meter has gone into Free Vend Mode. Your electricity supply will remain ON and you temporarily have “Unlimited” Credit. However, you’ll need to pay this back later.

Please call OVO Support in the morning on 0330 175 9669 and report this. It’ll require an engineer visit to resolve.

Thanks!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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  • looby22
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  • December 13, 2024

​@Blastoise186 😊 Thankyou, I'll be sure to give them a call this morning!

Abby_OVO
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  • Abby_OVO
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  • 1077 replies
  • December 13, 2024

Hey ​@looby22 

 

Sorry to hear about this but I’m really glad to see Blastoise186 has already stopped by with some really helpful advice.

 

Let us know how you got on, or if you’re still having any issues.

Currently Playing: She's Electric
Blastoise186
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  • December 13, 2024

By the way, I just realised that I fat fingered the Charge Anytime number rather than PAYG Support, sorry about that! Been typing that one out far too often recently! :D

I’ve fixed my response so the number should now be correct.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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