My elderly 90 yrs old mum who suffers with epilepsy and been without heating and hot water since Friday 1st September. The meter and new card wouldn’t download the credit onto to meter. So I called OVO. I have never found it so hard for a supplier to take responsibility for a fault.
nearly 2 hrs on the phone and online. 2 people in the call Center cut the call off, when I finally spoke to someone with an once of customer service in them, they convinced me they’d have the issues sorted and was told the the emergency call had commence at 12:14. And will have someone there within 3 hrs. My mum is still waiting for someone to turn up and hasn’t had any heating or hot water since Friday morning.
to say im Livid is an understatement.
you can’t call anyone the chat or is about a much use and a chocolate fire guard. It’s a good job the temperatures aren’t bad at the moment.
has anyone else experienced this incompetence by this supplier?
I’ll be changing her supplier as soon as I possibly can.
how you call yourself a supplier ? I’d should be looking at the trades description act
Account *edited by moderator*
