Skip to main content
Solved

On OVO app there is no longer the ability to see your usage in £’s in daily only kWh?


On OVO app there is no longer the ability to see your useage in £’s in daily useage only kWh. Find this very disappointing, anyone else annoyed by this 

Best answer by Firedog

brichard wrote:

No price info just kwh

 

What about electricity? I see the cost in £ there:
 

 

It could be that daily costs aren’t (immediately) available for gas because the CV isn’t known. I can’t check - no gas!

 

View original

Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1

Set the app to Weekly and you’ll see the Daily usage you desire.

If you want more than that:

https://forum.ovoenergy.com/ideas/add-30min-hourly-cost-data-to-the-usage-page-10951

 


Forum|alt.badge.img
  • Carbon Cutter**
  • May 29, 2024

I would not say I was annoyed buy disappointed would better describe my feelings


  • Carbon Cutter**
  • May 29, 2024

I use the OVO app and can see what you are looking for if you select “Usage” at the bottom of the screen. You can select various options like £/KWH, year, week, month, day. Is this what you are looking for?


  • Carbon Cutter**
  • May 29, 2024

I've experienced the same issues. Quite frustrating showing Kwhs rather than dail £ used. Resetting the Ovo App to daily, weekly or monthly doesn't rectify the problem? Ovo needs to reset the App, so we can see the daily usage in £.


Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1

I cannot reproduce this issue using Dewott and App V19.2.0/CodePush V466.


Forum|alt.badge.img
  • Carbon Cutter**
  • May 29, 2024
No price info just kwh

 


  • Carbon Cutter**
  • May 29, 2024

Blastoise186 hi,  not sure I understand your response? Really, it's just a question of the App showing daily usage in £...as it used to do some 3 or 4 days ago.


  • Carbon Cutter**
  • May 29, 2024
Rogerfarr wrote:

On OVO app there is no longer the ability to see your useage in £’s in daily useage only kWh. Find this very disappointing, anyone else annoyed by this 

Totally agree  try using the Hugo app very good


  • Carbon Cutter*
  • May 29, 2024

Thanks for replies, I know you can look at £’s in weekly but it was nice to scroll back and see the daily cost until the function disappeared. Perhaps I will ring them and see if app needs a reset.


Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1

I still can’t reproduce the issue I’m afraid - even after getting someone I know at OVO to force my account to use the new OVO Beyond experience in the app.

Selecting any of the Weekly, Monthly or Yearly options correctly shows the option to see things in pounds and pence - the same as it’s always been.

As far as I can tell, Weekly/Monthly does show exactly that if you tap View as Table.

In terms of my previous comment, that’s more for the Forum Moderators and those at OVO who watch these threads. Dewott is the codename/nickname for a device I own that’s well known to OVO’s internal teams - and it’s often used for my bug hunting along with Oshawott and Samurott. I use these codenames because it’s quicker to type them out instead of using the full details every time, and also shields certain info from public view. Hope that explains it!


Firedog
Plan Zero Hero
Forum|alt.badge.img
  • Plan Zero Hero
  • May 30, 2024
brichard wrote:

No price info just kwh

 

What about electricity? I see the cost in £ there:
 

 

It could be that daily costs aren’t (immediately) available for gas because the CV isn’t known. I can’t check - no gas!

 


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings