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Question

super large bill but it's not my debt


After recovering my email account after a good while checking my inbox have received an email from Ovo Energy saying my latest bill opening date 26th February 2025 £3076.31 in debt and closing date 25 March 2025 £3140.89 in debt. I don't understand how or why I'm being sent this bill as I was with another company who i took with me to the new house in July 2019 i was on a payg meter and my company took over a week or so later and there was obviously no debt otherwise I would not of been able to change Energy Company and I had move out around 4/5 weeks being there  because of being infested with rat's, then around 3 weeks in to being there the ceiling fell through from the bathroom that was the room above but my wonderful (Landlord) wouldn't fix ceiling or get pest control for rat's  and because of my physical health I moved out and took my company with me to the new place and  when I moved back to London a year later I closed my account with my Energy Company but now I'm worried about this and them trying to take legal action against me as I'm not sure if or where my paperwork is too prove I wasn't living there in the past 5 years.

Nukecad
Plan Zero Hero
  • Plan Zero Hero
  • April 2, 2025

Hi ​@Blu3wolf 

I’m the forum volunteer who usually gets asked to look at these billing/debt collection issues.

So lets see if we can work out what is going on here, once we know exactly what has happened then we can work out what you need to do about it.

As you have written it above that is all a bit confusing to follow.
(It usually helps readability if you use spaces to divide it into sections rather than just a solid wall of text).

Trying to pick the bones out of it - and please correct me if I have read it wrong - lets take it in small stages rather than trying to do it all at once.

So to start with could you answer these first few questions and once we have the answers we can go on from there:

  1. You have been emailed a bill, from OVO, for a property where you no longer live, is that right?
  2. Does that bill have your name on it?
  3. When you did live there OVO was not your supplier, is that right?
  4. Were OVO the supplier at the property when you first moved-in in 2019, ie. before you switched to your own choice of supplier?
  5. Have OVO ever been your supplier, are they your supplier now?

Abby_OVO
Community Manager
  • Community Manager
  • April 2, 2025

Hey ​@Blu3wolf 

 

Sorry to hear this.

 

I’m glad to see one of our volunteers has already stopped by. If you could answer their questions it’ll be helpful in getting you the best advice.

 

Nukecad wrote:

 

So to start with could you answer these first few questions and once we have the answers we can go on from there:

  1. You have been emailed a bill, from OVO, for a property where you no longer live, is that right?
  2. Does that bill have your name on it?
  3. When you did live there OVO was not your supplier, is that right?
  4. Were OVO the supplier at the property when you first moved-in in 2019, ie. before you switched to your own choice of supplier?
  5. Have OVO ever been your supplier, are they your supplier now?

 

I’ve linked below to a few topics which might be helpful:

 

 

Further information from yourself would help too.


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