I have just joined OVO home plan.Have a plumbing issue.How do you get fixed.Emergency no only mon until fri
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On OVO Home Plan and have a plumbing issue over the weekend - who do I contact?
Best answer by Jeffus
Updated on 31/12/24 by Abby_OVO
Got a boiler and home cover question? Call 0330 102 8905.
- If your call is urgent, use Option 1 for new faults and existing claims
- Want to make an appointment? Use Option 2 for our services department
- Got a question about your policy? Use Option 5 for customer service
National Gas Emergency Service: call 0800 111 999.
For more check out this OVO Home Services home page https://www.ovoenergy.com/home-services/feedback
Jeffus wrote:
0800 012 1232
Bridge wrote:
Rang that no. Says closed until Mon. Just joined cannot understand why emergency is only Mon to Fri. We need a plumber ASAP.
After calling the number don't press any keys and it will transfer to ovo home as per the message you hear. If you press a key you get transferred to OVO energy who are not open.
Once transferred it will ask some questions
Press 1 to the first question
Press 1 to the second question to raise a new case.
They are open 24/7
I just tried it and got straight through.
https://www.ovoenergy.com/ovo-home-plan/feedback
Basically don't press 1 at the first message, wait until you are redirected, then Press 1 as per the message you will hear.
I don't work for OVO, am just a customer like you.
Let us know how you get on
+2- Plan Zero Hero
- 2553 replies
Bridge wrote:
I have just joined OVO home plan.Have a plumbing issue.How do you get fixed.Emergency no only mon until fri
0800 012 1232
1 person likes this
Rang that no. Says closed until Mon. Just joined cannot understand why emergency is only Mon to Fri. We need a plumber ASAP.
1 person likes this
+2- Plan Zero Hero
- 2553 replies
- Answer
Updated on 31/12/24 by Abby_OVO
Got a boiler and home cover question? Call 0330 102 8905.
- If your call is urgent, use Option 1 for new faults and existing claims
- Want to make an appointment? Use Option 2 for our services department
- Got a question about your policy? Use Option 5 for customer service
National Gas Emergency Service: call 0800 111 999.
For more check out this OVO Home Services home page https://www.ovoenergy.com/home-services/feedback
Jeffus wrote:
0800 012 1232
Bridge wrote:
Rang that no. Says closed until Mon. Just joined cannot understand why emergency is only Mon to Fri. We need a plumber ASAP.
After calling the number don't press any keys and it will transfer to ovo home as per the message you hear. If you press a key you get transferred to OVO energy who are not open.
Once transferred it will ask some questions
Press 1 to the first question
Press 1 to the second question to raise a new case.
They are open 24/7
I just tried it and got straight through.
https://www.ovoenergy.com/ovo-home-plan/feedback
Basically don't press 1 at the first message, wait until you are redirected, then Press 1 as per the message you will hear.
I don't work for OVO, am just a customer like you.
Let us know how you get on
Thank you both so much.Was feeling panicky.Just changed from British Gas and was wondering if I had done the right thing.Will ring in the morning.We are both in our 80s and things like this can cause you to worry.I wonder why OVO don’t tell you this when you join.Hopefully now we will be ok.
regards.
+2- Plan Zero Hero
- 2553 replies
Bridge wrote:
Thank you both so much.Was feeling panicky.Just changed from British Gas and was wondering if I had done the right thing.Will ring in the morning.We are both in our 80s and things like this can cause you to worry.I wonder why OVO don’t tell you this when you join.Hopefully now we will be ok.
regards.
Feel free to ask questions at any time, there are a few of us who are just customers like you who regularly post if we think we can help
Let us know how you get on in the morning
1 person likes this
Plumber coming in the morning. Dripping not pouring so should be fine. Thank you all. Regards.
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