Yesterday engineer come to change smets 1 to smets2 and he was checking electric smart meter he said I can't do it because the metal door the box is wood but the door only metal .any advice I really appreciate thanks
Solved
Been told I can't get a smart meter fitted due to metal casing- why?
Best answer by BPLightlog
Updated on 17/03/25 by Ben_OVO
A metal box / housing around the meter may disrupt the signal so that it won’t send reads to us. If you’re unsure reach out to our Support Team for advice. Meter boxes fall under the customer’s responsibility. If you’d like to change your meter box, you can buy them from merchants like Travis Perkins.
Yes there are exceptions but there is advice from the DCC who are responsible for collecting the data from the smart meter.
There’s probably a way around it
Hey
Sorry you’re having trouble getting the electric meter changed.
We don’t have access to accounts here at the Forum so we wouldn’t be able to see the reasoning as to why this booking couldn’t go ahead. It may be best to contact our Support Team to find out more information on why they were unable to fit the new smart meter.
It is curious that they say they were unable to fit the second generation (newer model) smart meter, what exactly did the engineer say to you about it? I’ve not heard of this type of box being an issue before, would you be able to share a photo of the meter and more so meter box, with us so we can get a better understanding of the set up?
Thanks for your reply
Engineer he's said I am not allowed to change smart meter because of meti door
+5- Plan Zero Hero
- 2726 replies
Hi
+5- Plan Zero Hero
- 2726 replies
Dil1980 wrote:
Most of UK property electric inside box like my flat too
Most of the ones I’ve seen are GRP
This is 2 smart meter 1 for my property other one for my neighbour .
All flat and house around here all same .
Interesting… When my Smart meters were installed a few years ago, we had a plastic type of enclosure. The council upgraded the external cladding of our property (or should I say theirs? 😂) 3 or 4 years back and at the time they replaced the old external plastic electric meter box with a rather large metal one. Our SMETS 1 meter continues to work just fine.
+5- Plan Zero Hero
- 2726 replies
- Answer
Updated on 17/03/25 by Ben_OVO
A metal box / housing around the meter may disrupt the signal so that it won’t send reads to us. If you’re unsure reach out to our Support Team for advice. Meter boxes fall under the customer’s responsibility. If you’d like to change your meter box, you can buy them from merchants like Travis Perkins.
Yes there are exceptions but there is advice from the DCC who are responsible for collecting the data from the smart meter.
There’s probably a way around it
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Ok I understand that but my neighbour smart meter smets2 British gas. Why work for my neighbour no issues at why not working for me not make any sense.
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