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We're opening up Power Move to all eligible OVO customers

We're opening up Power Move to all eligible OVO customers
Tim_OVO
Community Manager
  • Community Manager
  • 1878 replies

Updated on 14/08/23 by Tim_OVO:

 

We’ve gone public with Power Move

 

Following the success of the Power Move trial that ended in March, we’ve been working on making the concept something that all our eligible OVO customers can take part in.

 

Power Move is currently available to all smart customers.

 

We’re going to keep this OVO Forum group as the home of Power Move questions and discussions. We’ll be removing any posts that relate to the trial specifically, to avoid any confusion. We’ll also do some organising of the remaining posts to help categorise the discussion based on key themes. This will help new Power Move customers find relevant discussions when it becomes available. 

 

If you don’t want to be part of the Power Move OVO Forum group or any of its discussions, you’re able to ‘unsubscribe from group notifications’ or ‘leave the group’, via the buttons on the group homepage

54 replies

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  • Carbon Catcher*
  • 12 replies
  • May 26, 2023

Only £10.00 per month now?!


  • Carbon Cutter*****
  • 95 replies
  • May 26, 2023
Bonzo wrote:

Only £10.00 per month now?!

Yeah, does seem a lot of work for little compensation now. If you're a low user it's very hard work to keep usage in the window below the required level. Not yet sure it's worth the effort for a tenner.


  • Carbon Cutter*
  • 2 replies
  • May 26, 2023

The £20 month (66p per day) wasn't an incentive to try, what makes you think half that will insensitve anyone to bother?


  • Carbon Cutter*****
  • 72 replies
  • May 26, 2023

Tim@ovo Do you know yet if the electricity prices (unit rate and standing charge) for Power Move customers will be the same, or better :) ,  than the best other OVO tariff? If so, then for me it would be worth it - If i reach target in a month I really will be saving £10, and if I dont meet it I haven't lost anything.  If the tariff is going to be more expensive then I’m not so sure if it is worth the risk.  (Regardless of tariff or incentive I am always energy conscious and so am a low user - and I don't want to be penalised for that) 


Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • 7967 replies
  • May 26, 2023

Hey @decroisic ,

I can say this much at least. During the trial, everyone got to keep their existing tariff rates, so if you didn’t meet the target you didn’t lose anything - you just didn’t get the reward.

Personally, I can’t see that rule changing anytime soon.


  • Carbon Cutter*****
  • 72 replies
  • May 26, 2023

Hiya @Blastoise186  - that sounds promising :) 

 


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  • Carbon Cutter*
  • 2 replies
  • June 4, 2023

Given all the comments and feedback during the trial, it doesn’t sound like anything has been taken on board which is a shame. Reduced incentive to do it and still flawed maths in that those who use MORE power outside 4-7 will hit the target and think they’re doing well (when in fact they’re just using more energy overall and paying a bigger bill).

 

Here’s a thought, why not use the old economy 7 logic? Customer signs up to the scheme and gets a discounted rate outside 4-7 and an increased rate between 4-7. And we’re done.


Tim_OVO
Community Manager
  • Author
  • Community Manager
  • 1878 replies
  • June 9, 2023

It’s an interesting idea, @Tork. Incredibly simple but seemingly affective. I’ll ask the team if there’s any reason the scheme isn’t set up this way and get back to you. :)


20th July and no progress update email for Power Move I’m joined for Jul-Sep in my account- these previously arrived mid month… anyone had an update email yet for July? 


Emmanuelle_OVO
Community Manager

Hey @Coldspur Andy,

 

I’ll ask the team and get back to you.


BPLightlog
Plan Zero Hero
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  • Plan Zero Hero
  • 2729 replies
  • July 21, 2023
Coldspur Andy wrote:

20th July and no progress update email for Power Move I’m joined for Jul-Sep in my account- these previously arrived mid month… anyone had an update email yet for July? 

No, not seen anything so far .. although I am keeping track myself from the daily usage info


Emmanuelle_OVO
Community Manager

Hey @Coldspur Andy,

 

I’ve had a response from the team:

 

For the mid-month email we'll only be sending that out to customers who sign up to Power Move before the start of a month. E.g. we opened up Power Move to customers on 1st July and because they started after the month began then they won't receive a Mid- Month. They will do for the next month as long as they stay signed up.


Emmanuelle_OVO wrote:

Hey @Coldspur Andy,

 

I’ve had a response from the team:

 

For the mid-month email we'll only be sending that out to customers who sign up to Power Move before the start of a month. E.g. we opened up Power Move to customers on 1st July and because they started after the month began then they won't receive a Mid- Month. They will do for the next month as long as they stay signed up.

ok I understand thank you - I signed up on 1st - i hope this won’t be used as an excuse to renege on this months £10 as first qualifying day was 3rd - trust is low with energy companies in my household! 


  • Carbon Cutter*****
  • 72 replies
  • July 21, 2023

Am I the only one felling a little undervalued as in spite of being on the original trial and putting effort in to achieve the target every month,  I’ve not been invited to the new roll out. 


decroisic wrote:

Am I the only one felling a little undervalued as in spite of being on the original trial and putting effort in to achieve the target every month,  I’ve not been invited to the new roll out. 

I wasn’t invited myself and had to get proactive and sign up via the website. I had nothing on my App.  You need to log into your account on the website and in ‘The Path to Better Energy’ section click the green Discover the Path to Zero button- you will see Power Move there. 


  • Carbon Cutter*****
  • 72 replies
  • July 21, 2023

Thanks Coldspur but sadly I just cant find or don't have  a path to better energy section - do you remember where exactly you found it? 

 


BPLightlog
Plan Zero Hero
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  • Plan Zero Hero
  • 2729 replies
  • July 21, 2023

It is only available via the web (not the app) but as we’ve seen elsewhere not everyone has the option at the moment 

If you have the option it should be here (Path to Zero)

 


  • Carbon Cutter*****
  • 72 replies
  • July 21, 2023

Thanks BP - I definitely don't have that option - so I;m going back to my original thoughts of feeling a little undervalued :(   Fingers crossed for next month then.

 


Firedog
Plan Zero Hero
Forum|alt.badge.img
  • Plan Zero Hero
  • 1980 replies
  • July 21, 2023

I had to go hunting for the Terms and Eligibility criteria for Power Move. In case others have the same problem, this is what I found:
OVO Energy | Power Move Terms and Conditions 

OVO Energy | Power Move FAQs 

The second page answers many of the questions that have been raised in the forum.


  • Carbon Cutter*****
  • 72 replies
  • July 21, 2023

I am eligible - I was for the original 6 months trial - and I’m still eligible now, I’m just not being invited yet and I don't understand why  - I would have thought all the original trial participants ( I could be wrong but I thought that’s in low hundreds not thousands )  would have, as a curtesy and a reward for their participation and efforts, been invited immediately the scheme went live.


Emmanuelle_OVO
Community Manager

Hey @decroisic,

 

I’ll ask the team for an update on this and get back to you. 


Emmanuelle_OVO
Community Manager

Hey @decroisic,

 

Good news! Got an update from the team...

 

We are hoping to scale to 100% of all smart customers soon, please advise it will be open shortly to them. 


  • Carbon Cutter*****
  • 72 replies
  • August 1, 2023

Hi Emmanuelle - well, we’re now into august - the start of a second month opportunity for some to take part in path to zero with the incentive to claim a reward for reducing peak energy usage - but I’m still not invited: A smart user that was part of the original trail and so eligible for this role out.  I achieved the target last time, every month (with a effort not ease) - makes me wonder if that is what is delaying my invitation me ‘cause I cant think what else could be?? The only other thing I can think of is that I'm still on variable - is that was is delaying my invite? 

 


Tim_OVO
Community Manager
  • Author
  • Community Manager
  • 1878 replies
  • August 2, 2023

Hi @decroisic from my understanding the go live date for scaling Power Move to 100% of eligible customers was happening today but is slightly delayed.

 

We’ll make sure to keep this topic updated when that happens. Till then only a % of visitors will be able to add it via their online account. 


  • Carbon Cutter*****
  • 72 replies
  • August 2, 2023

Thanks for the update Tim


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